Devonta Findley
Lancaster,TX
Summary
Accomplished professional and Aspiring Business Analyst with a proven track record in fraud prevention and IT support, notably at Chase Bank. Excelled in data analysis, identifying fraudulent activities, and enhancing system diagnostics. Skilled in remote support and customer service, ensuring optimal user satisfaction. Demonstrated ability to improve operational efficiency through effective ticket management and collaborative problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
RBT
Action Behavior Centers
05.2024 - Current
- Used Central Reach to document patient information, progress notes, and treatment plans.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
IT Help Desk Technician
Catapult Solutions Group
06.2023 - 10.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
Fraud Specialist
Chase Bank
10.2022 - 06.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Produced detailed reports of fraud investigations and presented findings to senior management.
RBT
Behavior Innovations
04.2022 - 10.2022
- Used Central Reach to document patient information, progress notes, and treatment plans.
- Worked as part of collaborative team to address changing needs of children and families.
- Supported client using principles of applied behavior analysis.
- Provided therapeutic activities to assist with patient development.
IT Help Desk Technician
Alorica Calling Center
09.2021 - 09.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UT10.2025
Skills
- Data Collection
- Remote Support
- Printer setup
- Ticket management
- Software Installation
- Fraud prevention
- Transaction monitoring
- System diagnostics
- Virtualization Technologies
- Software Updates
- Desktop support
- Customer Service
Certification
Google Certification: Project management
Google Certification: Data Analytics
Google Certification: IT Helpdesk
Timeline
RBT
Action Behavior Centers
05.2024 - Current
IT Help Desk Technician
Catapult Solutions Group
06.2023 - 10.2023
Fraud Specialist
Chase Bank
10.2022 - 06.2023
RBT
Behavior Innovations
04.2022 - 10.2022
IT Help Desk Technician
Alorica Calling Center
09.2021 - 09.2022
Bachelor of Science - Information Technology Management
Western Governors University