Devonta Findley
Lancaster
Summary
Results-oriented Customer Service Professional with expertise in team collaboration and conflict resolution. Strong communication and mentoring skills ensure effective support and guidance for peers. Proven track record in fostering team growth and driving successful outcomes.
Overview
4
4
years of professional experience
Work History
Peer Coach (Internship)
Western Governers University
06.2025 - 12.2025
- Facilitated peer-to-peer support sessions to enhance student engagement and success.
- Assisted students in developing personalized academic plans aligned with degree requirements.
- Provided guidance on effective study techniques and time management strategies.
- Collaborated with faculty to identify resources that support student learning outcomes.
Registered Behavior Technician
Action Behavior Centers
05.2024 - 04.2025
- Enhanced client safety and comfort through empathetic interpersonal management.
- Supported developmental goals by implementing tailored behavior intervention plans.
- Monitored and analyzed client progress data to optimize treatment adjustments.
- Ensured HIPAA compliance in handling sensitive client data and documentation.
- Utilized daily performance data to inform and refine treatment strategies.
Fraud Specialist
Chase Bank
10.2022 - 10.2023
- Protected customers and bank from losses by resolving complex fraud alerts.
- De-escalated tense customer calls about blocked accounts and suspicious transactions.
- Ensured 100% compliance with banking regulations in a remote work setting.
- Identified fraudulent patterns by analyzing transaction data effectively.
- Conducted investigations into suspicious accounts and transactions thoroughly.
Registered Behavior Technician
Behaviour Innovations
04.2022 - 10.2022
- Enhanced clients' social skills through targeted skill-building activities.
- Ensured confidentiality by maintaining accurate documentation of all sessions.
- Advanced therapeutic techniques through ongoing training and professional development.
- Supported family training sessions to ensure behavioral strategies were consistent at home.
Customer Service Representative
Alorica
09.2021 - 04.2022
- Exceeded performance targets by handling over 120 inbound calls daily.
- Resolved customer inquiries swiftly, improving overall service experience.
- Ensured accurate information delivery while managing high call volumes effectively.
- Diagnosed and addressed technical issues for a diverse user base.
- Maintained 98% customer satisfaction score through clear, empathetic solutions.
Education
High School Diploma -
Crowley High School
Crowley, TXSkills
- Active learning
- Self-awareness
- Coaching techniques
- Empathy development
- Conflict Resolution/De-escalation
- HIPAA & Privacy Compliance
- Fraud Detection & Prevention
- Virtual Collaboration
- Self Management
- Time Management
- Microsoft 360
Timeline
Peer Coach (Internship)
Western Governers University
06.2025 - 12.2025
Registered Behavior Technician
Action Behavior Centers
05.2024 - 04.2025
Fraud Specialist
Chase Bank
10.2022 - 10.2023
Registered Behavior Technician
Behaviour Innovations
04.2022 - 10.2022
Customer Service Representative
Alorica
09.2021 - 04.2022
High School Diploma -
Crowley High School