Devonta January
Little Elm,Texas
Summary
To serve in customer service as a retail associate and provide a positive attitude, high energy, and a genuine desire to assist others that will cause a continual residual to this establishment. Energetic with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Tireless Loan Consultant devoted to maximizing revenue from mortgage loans with strategic approach to bringing in leads, connecting with customers and completing applications. Demonstrated record of accomplishment in exceeding revenue targets.
Overview
12
12
years of professional experience
Work History
Retail Banker
Woodforest National Bank
06.2022 - 01.2024
- Responsible for the growth of the consumer and business customer relationships, while delivering the Woodforest
- Experience to every customer, every day, every time
- Achieved individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to the customer.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Reached out, generated appointments and built new relationships to grow business.
- Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
ASSISTANT STORE MANAGER
QUIKTRIP CORPORATION
06.2015 - 01.2022
- Delivered excellent customer service by greeting and assisting customers
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Responsible for maintaining the upkeep of the store to ensure customers are serviced quickly and that their QT experience is a memorable one.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
MEAT CLERK
BAGGER, SCHNUCKS
07.2012 - 06.2015
- Responsible for assisting customers in bagging their groceries and assisting them to their vehicles if needed
- Later was promoted to meat clerk and responsible for assisting customers by handling customer counter requests and maintaining the deli area by keeping the area stocked, clean, and organized.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Cut meats to customer specifications and answered questions about specialty products.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Restocked products based on available inventories and customer demands.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
Loan Consultant
NewRez
04.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Associate Of Applied Business - Business Administration
VATTEROTT COLLEGE
2014
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2013
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VASHON HIGH SCHOOL
2010
Skills
- Financial Decision Assistance
- Retail Objectives
- Resource Estimation
- Special Requests
- Cashier's Checks
- Transaction Error Identification
- Secure Bank Vaults
- Banking Standards
- Privacy and Confidentiality
- Balance Verification and Reconciliation
- Cash Supply Orders
- Cash Handling
- Product and Service Sales
- Phone Inquiries
- Fraud Prevention
- Pleasant and Personable
- Facility Security
- Deposit Funds
- Bank Deposits
- Manage Customer Accounts
- Financial Transactions
- Retail Advertising
- Balance Cash Drawers
- Consumer Banking
- Teller Transactions
- Mobile Banking
- Identity Checks
- Bank Product Sales
- Retail Knowledge
- Customer Loan Processing
- Account Services
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Additional Information
- Upon Request
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Loan Consultant
NewRez
04.2024 - Current
Retail Banker
Woodforest National Bank
06.2022 - 01.2024
ASSISTANT STORE MANAGER
QUIKTRIP CORPORATION
06.2015 - 01.2022
MEAT CLERK
BAGGER, SCHNUCKS
07.2012 - 06.2015
Associate Of Applied Business - Business Administration
VATTEROTT COLLEGE
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VASHON HIGH SCHOOL