Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devonta Lucius

Chicago,IL

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Howard Brown Health
Chicago, IL
05.2020 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Enhanced office productivity by handling high volume of callers per day.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Manager

Starbucks
Chicago, IL
07.2019 - 03.2020
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new products while providing platform for all to voice concerns.

Airport Ramp Agent

United Airlines
Chicago, IL
12.2018 - 08.2019
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 40 daily flights.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.

Front Desk Clark

Terminal Getaway Spa
Chicago, Illinois
12.2017 - 11.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

Sociology

Chicago State University
Chicago, IL

Skills

  • Verbal and Written Communication
  • Problem Solving
  • Time Management
  • Critical Thinking
  • Sales
  • Coaching and mentoring

Timeline

Medical Receptionist

Howard Brown Health
05.2020 - Current

Manager

Starbucks
07.2019 - 03.2020

Airport Ramp Agent

United Airlines
12.2018 - 08.2019

Front Desk Clark

Terminal Getaway Spa
12.2017 - 11.2018

Sociology

Chicago State University

Similar Profiles

CREATE PROFILE
Devonta Lucius