Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devonta Taylor

Humble

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

10
10
years of professional experience

Work History

Supervisor

AAA Cooper Transportation
01.2017 - 03.2023
  • Assessed team performance to identify areas for improvement and implemented corrective measures.
  • Trained new staff on operational procedures and safety protocols to ensure compliance.
  • Coordinated daily activities, ensuring workflow efficiency and timely task completion.
  • Monitored inventory levels and assisted in stock replenishment processes for optimal operations.
  • Collaborated with management to address employee concerns and promote a positive work environment.
  • Assisted in maintaining equipment by following maintenance schedules and reporting issues promptly.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Dock Worker

Saia LTL Freight
01.2014 - 01.2017
  • Operated forklifts and pallet jacks to efficiently move cargo within loading docks.
  • Inspected incoming shipments for quality and accuracy before distribution.
  • Coordinated with team members to optimize loading and unloading processes.
  • Maintained cleanliness and organization of dock area to ensure safety standards.
  • Monitored inventory levels and reported discrepancies for timely resolution.
  • Implemented process improvements that reduced loading times by streamlining workflows.
  • Collaborated with management to develop strategies for enhancing shipping efficiency.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Expedited shipment processing by accurately documenting cargo details, including weight, dimensions, and potential hazards.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Customer Service Representative

Lowes Home Improvement Stores
01.2013 - 01.2014
  • Resolved customer inquiries and complaints through effective communication techniques.
  • Utilized CRM systems to track customer interactions and ensure follow-up actions.
  • Trained new team members on company policies and customer service protocols.
  • Streamlined processes to improve response times and enhance customer satisfaction rates.
  • Collaborated with cross-functional teams to address product issues and implement solutions.
  • Analyzed customer feedback to identify trends and recommend service improvements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Humble High School
Humble, TX

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Analytical thinking
  • Team building
  • Operations management
  • Policy enforcement
  • Priority management

Timeline

Supervisor

AAA Cooper Transportation
01.2017 - 03.2023

Dock Worker

Saia LTL Freight
01.2014 - 01.2017

Customer Service Representative

Lowes Home Improvement Stores
01.2013 - 01.2014

High School Diploma -

Humble High School

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