Devontae Jones
Indianapolis,IN
Overview
12
12
years of professional experience
Work History
Assistant Team Leader
Ollies Bargain Outlet
Indianapolis, IN
09.2025 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained new team members on store processes and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated team schedules to enhance productivity during peak business hours.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Led initiatives to improve customer satisfaction through staff training programs.
- Streamlined communication between departments, fostering collaboration and efficiency.
- Developed performance metrics to assess team effectiveness and drive continuous improvement.
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
- Managed team workload to reach production targets.
- Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Worked with proprietary software to reduce Type issues and increase productivity.
- Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
- Contributed to the development of long-term strategy plans for the department while actively participating in the execution of these initiatives.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Developed solid professional relationships to broaden efficiency of Type department.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Worked closely with other departments to successfully execute cross-functional projects on-time and within budget constraints.
- Resolved conflicts among team members diplomatically while maintaining a professional work environment.
Assistant Store Manager
Roses, Variety Wholesalers
Indianapolis, IN
03.2025 - 05.2025
- Supervised daily store operations, ensuring compliance with company standards and policies.
- Trained and mentored staff on customer service excellence and sales techniques.
- Developed employee schedules to optimize staffing levels and enhance customer experience.
- Analyzed inventory levels, implementing strategies to reduce shrinkage and improve stock accuracy.
- Collaborated with upper management to execute promotional initiatives and merchandising strategies.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective problem-solving skills.
- Monitored financial transactions, ensuring accuracy in cash handling procedures and reporting discrepancies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Store Manager
Big Lots
Indianapolis, IN
07.2023 - 03.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Trained and mentored staff, fostering a collaborative work environment to enhance performance.
- Implemented visual merchandising strategies to improve product presentation and customer engagement.
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue.
- Developed and executed staff scheduling processes, improving labor efficiency and coverage.
- Conducted regular performance evaluations, setting goals for team development and accountability.
- Drove customer service initiatives, enhancing satisfaction through targeted training programs for associates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Merchandising Manager
Dollar Tree
Indianapolis, IN
08.2020 - 07.2023
- Analyzed market trends to optimize product selection and inventory levels.
- Collaborated with cross-functional teams to develop promotional strategies enhancing customer engagement.
- Mentored junior team members on merchandising best practices and operational efficiency.
- Implemented inventory management systems improving stock accuracy and reducing discrepancies.
- Conducted competitive analysis to refine pricing strategies and maximize profitability.
- Coordinated seasonal merchandise planning, ensuring alignment with sales forecasts and regional needs.
- Developed visual merchandising guidelines, elevating store presentation and customer experience.
- Developed seasonal plans for product assortments, aligning with overall business objectives and consumer trends.
- Coordinated cross-functional teams to execute successful store launches and events that captured consumer interest and fostered brand loyalty.
- Generated detailed sales reports to analyze performance metrics, identifying areas of opportunity for growth or improvement.
- Monitored inventory levels closely to avoid overstock situations or missed sales opportunities due to stockouts.
- Contributed towards budget planning and allocation, making data-driven recommendations that resulted in cost savings and increased profitability.
- Provided valuable insights into customer preferences through comprehensive trend analysis, informing new product selection decisions.
- Established strong relationships with vendors, negotiating better pricing and delivery terms for the company.
- Assisted marketing teams in the development of promotional campaigns that drove increased foot traffic and revenue generation.
- Increased sales by effectively managing merchandise presentations and promotional strategies.
- Improved forecast accuracy by utilizing advanced data analysis techniques, ensuring appropriate inventory levels at all times.
- Enhanced product visibility by designing creative in-store displays, leading to a boost in customer traffic.
- Conducted regular competitor analysis to maintain market awareness and inform strategic decision-making processes.
- Managed a team of merchandisers, providing guidance and support to achieve individual and departmental goals collectively.
- Optimized product assortment based on sales data analysis, increasing presentation effectiveness and driving revenues up consistently.
- Streamlined purchasing processes, reducing lead times and minimizing supply chain disruptions.
- Partnered with buying teams to ensure timely delivery of products while maintaining quality standards throughout the supply chain process.
- Implemented targeted markdown strategies, optimizing sell-through rates while minimizing impact on margins.
- Implemented effective loss prevention strategies to minimize risk of shrinkage, maintaining a secure and profitable store environment.
- Mentored junior staff members on best practices in visual merchandising techniques, fostering a culture of continuous learning within the team.
- Collaborated with key suppliers for optimal inventory levels, resulting in reduced stockouts and overstocks.
Front End Supervisor
Kroger
Indianapolis
10.2013 - 09.2017
- Oversaw front-end operations to enhance customer service efficiency and streamline checkout processes.
- Trained team members on cash handling procedures and customer engagement techniques.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Monitored inventory levels for front-end supplies, ensuring availability for operations.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Implemented process improvements that reduced wait times at checkout stations.
- Coordinated with management to enforce compliance with store policies and safety regulations.
- Led team meetings to communicate goals, updates, and performance expectations effectively.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Timeline
Assistant Team Leader
Ollies Bargain Outlet
09.2025 - Current
Assistant Store Manager
Roses, Variety Wholesalers
03.2025 - 05.2025
Store Manager
Big Lots
07.2023 - 03.2025
Assistant Merchandising Manager
Dollar Tree
08.2020 - 07.2023
Front End Supervisor
Kroger
10.2013 - 09.2017