Devontae Wimbush
Jacksonville ,FL
Summary
Aviation professional prepared for maintaining and repairing aircraft to ensure peak performance and safety standards. Consistently achieves high-quality results through meticulous attention to detail and effective troubleshooting techniques. Known for strong teamwork and adaptability to dynamic operational needs, showcasing customer service proficiency and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Aircraft Maintenance Technician
United States Navy, NAS
01.2020 - 12.2024
- Maintained accurate records of all maintenance tasks performed, ensuring compliance with FAA regulations.
- Removed components such as landing gear, engines, and flight control.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Enhanced aircraft safety by performing thorough maintenance inspections and identifying potential issues.
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Inspected all received aircraft parts to verify compliance with FAA regulations.
Customer Service Representative
Xfinity Comcast
01.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Technical Support Representative
Solutions Recovery
03.2018 - 12.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Associate of Arts - General Studies
Patrick Henry Community College
Martinsville, VA06-2017
Skills
- Aircraft inspections
- Troubleshooting and repair
- Reading technical manuals
- Diagnosing problems
- Troubleshooting issues
- Customer service
- Call center experience
- Microsoft Excel
- Client relations
- Building rapport
- Clerical support
Timeline
Aircraft Maintenance Technician
United States Navy, NAS
01.2020 - 12.2024
Customer Service Representative
Xfinity Comcast
01.2019 - 12.2019
Technical Support Representative
Solutions Recovery
03.2018 - 12.2019
Associate of Arts - General Studies
Patrick Henry Community College
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