DeVonte Baucum

Experienced IT Specialist with a Proven Track Record in Implementing and Managing Innovative Technology Solutions

Results-oriented IT specialist with over 16 years of experience in designing, implementing, and managing cutting-edge IT systems and networks. Also offering a strong background in customer support and technical troubleshooting. Proficient in analyzing and resolving complex technical issues, ensuring optimal customer satisfaction. Adept at providing excellent IT support to both technical and non-technical users, demonstrating strong communication and problem-solving skills. Highly skilled in diagnosing and resolving hardware and software issues, guiding customers through step-by-step solutions, and collaborating effectively with cross-functional teams. Proven ability to adapt to new technologies and methodologies quickly. Committed to delivering exceptional customer service and building positive relationships with clients. Looking to leverage expertise in IT support and passion for helping others in a challenging IT Specialist Customer Support role. Adept at collaborating with cross-functional teams and stakeholders to achieve organizational objectives. Proven expertise in:

• Network Administration: Proficient in configuring, managing, and troubleshooting network infrastructures to ensure optimal performance, security, and reliability.
• System Integration: Experienced in integrating diverse systems and applications, streamlining processes, and enhancing overall productivity.
• Cybersecurity: Knowledgeable in implementing robust cybersecurity measures, including firewalls, encryption, and intrusion detection systems, to safeguard sensitive data and protect against cyber threats.
• Technical Support: Skilled in providing timely and effective technical support to end-users, resolving issues, and ensuring seamless technology operations.
• Cloud Computing: Proficient in leveraging cloud platforms such as AWS, Azure, and Google Cloud to enable scalable, flexible, and cost-effective IT solutions.
• Project Management: Proven ability to lead IT projects from conception to completion, ensuring on-time delivery, within scope, and within budget.
• Innovative Problem-Solving: Strong analytical and problem-solving skills with a demonstrated ability to identify root causes and implement creative solutions.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

• CompTIA Network+ - Computing Technology Industry Association.
• CompTIA A+ - Computing Technology Industry Association.
• IT Infrastructure Library (ITIL) Foundation Certification - AXELOS.
• [State] Driver's License
• CompTIA Certification

• Trained and led technical support teams of more than [Number] support specialists.
• Recipient of individual and departmental awards for providing stellar client service.
• Increased number of resolved job tickets by [Number]% over previous year.
• Collaborated with team of [Number] in the development of [Project name].
• Documented and resolved [Issue] which led to [Results].
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of [Number] staff members.
• Achieved [Result] through effectively helping with [Task].
• Achieved [Result] by completing [Task] with accuracy and efficiency.