Devonte Brown
Lawrence,KS
Summary
IT professional with 4 years of enterprise IT experience supporting identity, access, and endpoint services in regulated environments. Skilled in account authentication, MFA/login triage, application access troubleshooting, endpoint support, and VPN/remote access, with on-call/after-hours incident response experience. Security-minded and solutions-oriented with strong documentation and escalation skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Service Desk Specialist
Blue Cross and Blue Shield of Kansas
01.2026 - Current
- - Senior escalation support for authentication, MFA, SSO, application access, endpoints, and VPN issues
- - Critical incident participation and after-hours on-call support
- - New-hire onboarding, training support, and documentation development
Service Desk Specialist
Blue Cross and Blue Shield of Kansas
01.2024 - 12.2025
- - Enterprise IT support and ServiceNow incident management
- - Identity verification and secure access handling
IT Support Specialist Level 2
ISPN
01.2022 - 01.2024
- - SLA-driven client-facing technical support
- - Initial troubleshooting and escalation using ticketing systems
Assistant Operations Manager
The TJX Companies
01.2020 - 01.2022
- - Supervised 30–40 associates and managed schedules
- Demonstrated expertise in leadership accountability and incident handling, reinforcing process adherence and paving the way for senior roles in IT operations.
- Developed and implemented process improvements, leading to increased team productivity.
Education
High School Diploma / GED -
Olathe East High School
Skills
- Identity & Access Support
- MFA
- SSO Troubleshooting
- Active Directory
- ServiceNow
- Endpoint Management (Intune/MECM)
- VPN/Remote Access
- PowerShell
- Microsoft 365
- Ticketing system proficiency
- Software installation
Certification
- CompTIA Security+
- Microsoft Azure Fundamentals (AZ-900)
- HDI Support Center Analyst (SCA)
Timeline
Senior Service Desk Specialist
Blue Cross and Blue Shield of Kansas
01.2026 - Current
Service Desk Specialist
Blue Cross and Blue Shield of Kansas
01.2024 - 12.2025
IT Support Specialist Level 2
ISPN
01.2022 - 01.2024
Assistant Operations Manager
The TJX Companies
01.2020 - 01.2022
High School Diploma / GED -
Olathe East High School