Devonte Burk
Dallas,TX
Summary
Professional with strong background in customer service and administrative support, prepared for leadership roles in front desk management. Known for improving operational efficiency and fostering collaborative environment. Ensures reliability and adaptability to meet dynamic workplace needs, leveraging skills in multitasking and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Lead Receptionist
Hilton Richardson
05.2023 - Current
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Remote Customer Service Representative
ABC Home & Commercial Services
05.2020 - 07.2024
- Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical
- Provide timely and accurate information to incoming customer requests
- Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns
- Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution
- Maintain customer records by immediately updating account information
Front Desk Manager/Receptionist
Wingate by Wyndham
12.2018 - 02.2020
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle the front desk budget and order office supplies as needed
- Compile occupancy reports and financial information for the general manager
Guest Service Representative
Embassy Suites by Hilton
10.2013 - 11.2016
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Provide information about hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Maintain updated records of bookings and payments
Education
High school diploma -
Hillcrest High School
Dallas, TX06.2013
Skills
- Communication skills
- Customer service
- Data entry
- Phone etiquette
- Analysis skills
- Microsoft Excel
- Guest Services
- Front Desk
- Office Administration
- Pricing
- Filing
- Printing
- Data collection
- Typing
- Windows
- Document management
- Google Suite
- Cash handling
- POS
- Documentation review
- Clerical experience
- CRM software
- Microsoft Access
- Merchandising
- Cash register
- Office management
- Retail sales
- Sales
- Property management
- Payroll
- Google Docs
- Negotiation
- Microsoft Office
- Conflict management
- Marketing
- Customer support
- Upselling
- Quick service & fast food restaurant
- Social media management
- Customer relationship management
- Operating systems
- Computer networking
- Software troubleshooting
- Call center
- Technical sales
Certification
- Driver's License
- TABC Certified
- Food Handler Certification
- Real Estate License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front Desk Lead Receptionist
Hilton Richardson
05.2023 - Current
Remote Customer Service Representative
ABC Home & Commercial Services
05.2020 - 07.2024
Front Desk Manager/Receptionist
Wingate by Wyndham
12.2018 - 02.2020
Guest Service Representative
Embassy Suites by Hilton
10.2013 - 11.2016
- Driver's License
- TABC Certified
- Food Handler Certification
- Real Estate License
High school diploma -
Hillcrest High School
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