Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

DEVONTE DAVIS

Wesley Chapel

Summary

Dynamic Senior Fraud Analyst II at Bank of America with expertise in data analysis and critical thinking. Successfully developed training materials and presented fraud control initiatives to senior management, enhancing fraud prevention strategies. Proven ability to communicate effectively and manage complex cases, driving significant improvements in operational efficiency.

Overview

11
11
years of professional experience

Work History

Senior Fraud Analyst II

Bank of America
Tampa
11.2023 - Current
  • Investigated possible fraudulent transactions by gathering evidence from internal systems and external sources.
  • Assisted in the development of training materials related to fraud prevention techniques.
  • Prepared presentations for senior management detailing all recent developments related to fraud control initiatives.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Conducted periodic audits of fraud prevention controls to ensure their effectiveness and compliance with regulatory standards.

Sr. Auto/Property Claims Adjuster

Liberty Mutual
Tampa
10.2023 - 10.2023
  • Efficiently utilizes online reference materials to provide accurate and timely information and counsel to vendors. Effectively operates systems and applications, including computer desktops and various Microsoft programs, such as Word, Outlook, and Excel. Demonstrates subject matter expertise and continuously builds product, procedural, and technical systems knowledge. Completes licensing and continuing education requirements, as required.
  • - Assists with departmental training and communication as needed. May assist with quality reviews and opening and/or closing duties. Supports and assists with office and/or department projects and programs.
  • - Process non-complex claim payments of up to $5,000, and expense payments of up to $500, as directed by Claims Restoration Specialists or Management.
  • Demonstrates understanding of policies and provides guidance and assistance to callers based on their needs, as well as deductible impacts and loss implications, and may make limited recommendations on the mitigation process, as needed.
  • - Processes caller transactions accurately and within established Water Mitigation Unit standards. Manages and utilizes time effectively to ensure productivity and quality standards are met.

Human Resources Assistant/QA Analyst

USAA
12.2020 - 09.2021
  • -Supports the administration of the day-to-day operations of Human Resources (HR) performing work in the recruitment section.
  • -Provides daily support one or more recruiters and departments with the candidate pre-boarding process.
  • -Participates in all aspects of the recruitment and employment process, including but not limited to tracking candidate statuses, scheduling pre-employment tests, reviewing background paperwork and completing data entry of all new hires.
  • -Provides information to department management, employees, applicants and the public regarding job descriptions, pay plans, ranges and salary rates.
  • -Score each interaction audited and provide quantitative and qualitative results on established criteria, such as service knowledge, use of scripts, customer service aptitude, active listening and diction, and efficiency, among other measures.
  • -Apply critical thinking skills and use decisive judgment to take appropriate actions with minimal supervision, as appropriate

Property Claims Adjuster

USAA
12.2019 - 12.2020
  • - Adjusts moderately complex property claims such as personal property claims involving moderate to high dollar value, structure claims involving low to moderate dollar value and severity, Loss of Use claims, writing personal property and low valued dwelling estimates and evaluating and settling Valuable Personal Property (VPP) claims. May also handle specialty claims
  • - Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events with potential for deployment
  • - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
  • - Provides property claims service via internal channels (phone/fax/email/mail/internet) to members
  • - Collaborates with team members to resolve issues and to identify appropriate issues for escalation

Medical Claims Adjuster

Progressive
11.2018 - 12.2019
  • - Reads/conducts research to better understand medical records and establish any correlation to a motor vehicle accident could also research injuries or medical conditions
  • - Investigates coverage, fraud, injury causation and subrogation issues on all claims assigned, interprets and applies policy and state laws in order to make accurate coverage decisions
  • - Verifies and resolves Claims Verification Questions, sends underwriting memos, recognizes the need for fraud/SIU involvement and opens/refers subrogation when appropriate
  • - May review and interpret policy language upon receipt of a subrogation demand to determine if reimbursement is owed
  • - Contacts insureds, attorneys and medical providers to follow up for current file status

LIABILITY CLAIMS ADJUSTER

GEICO
02.2017 - 11.2018
  • . Conducted recorded interviews with insured’s, claimant’s, witnesses, passengers and collected police reports and other documents /reports in the course of liability investigations.
  • . Performed Liability, Damages and coverage investigations.
  • . Assisted Insured’s, Claimant’s, Auto damage adjusters, and attorneys with the scheduling of inspection appointments at Auto Express locations and select repair facilities.
  • . Responsible for the proper reserving and management of company funds to ensure that we pay what each claim worth.
  • . Handled catastrophe claims during the 2017 hurricanes.
  • . Delivered exceptional customer service through effective communication including telephone, email, and written correspondence while maintain an high level of technical expertise specific in the areas .

Insurance Agent

GEICO
04.2016 - 02.2017
  • . Responsible for the sales, servicing and reissuing of auto insurance policies.
  • . Endorsed auto policies, such as adding and deleting of vehicles, drivers and coverage’s.
  • . Processed premium payments, premium due date changes and handled all billing related issues.
  • . Provided quotes for additional coverage’s, vehicles, and the removal of coverage’s or vehicles including Certificate’s of Financial Responsibility (SR-22).

REAL TIME ANALYST

24-7 INTOUCH
07.2015 - 04.2016
  • -Assists clients in monitoring specific programs as needed.
  • -Monitors call queue to maintain the service level.
  • -Responsible for sending reports to all levels of management regarding vacation time off requests, overtime requests, AUX abuse, long calls, billable reports and etc.

QUALITY ASSURANCE ANALYST

24-7 INTOUCH
12.2014 - 07.2015
  • -Monitors Customer service representative’s performance daily by recording, reviewing, and evaluating call in accordance with 24-7 Intouch and customer metrics.
  • -Lead call calibration meetings with management and client to ensure and overall excellent customer experience.

INTERN TEAM LEAD

24-7 INTOUCH
10.2014 - 12.2014
  • -Promotes professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions and career opportunity programs.
  • -Documents and successfully communicates changes, and other information regarding customer accounts to agents to ensure accuracy and quality of service.

SALES ASSOCIATE

DILLARDS
02.2014 - 10.2014
  • -Offered assistance to customers
  • -Conducted financial transactions, to include purchases, exchanges, and refunds involving different methods of payment.
  • -Maintained a clean and organized work environment.
  • -Responsible for maintaining a monthly sales goal.

Education

Sociology

HILLSBOROUGH COMMUNITY COLLEGE
TAMPA, FLORIDA
12-2025

High School Diploma -

First Coast High School
Jacksonville, Florida
01.2011

Skills

  • Critical thinking
  • Data analysis
  • Interpersonal communication
  • Case management
  • Effective communication
  • Account information review

References

REFERENCES UPON REQUEST

References

References available upon request.

Timeline

Senior Fraud Analyst II

Bank of America
11.2023 - Current

Sr. Auto/Property Claims Adjuster

Liberty Mutual
10.2023 - 10.2023

Human Resources Assistant/QA Analyst

USAA
12.2020 - 09.2021

Property Claims Adjuster

USAA
12.2019 - 12.2020

Medical Claims Adjuster

Progressive
11.2018 - 12.2019

LIABILITY CLAIMS ADJUSTER

GEICO
02.2017 - 11.2018

Insurance Agent

GEICO
04.2016 - 02.2017

REAL TIME ANALYST

24-7 INTOUCH
07.2015 - 04.2016

QUALITY ASSURANCE ANALYST

24-7 INTOUCH
12.2014 - 07.2015

INTERN TEAM LEAD

24-7 INTOUCH
10.2014 - 12.2014

SALES ASSOCIATE

DILLARDS
02.2014 - 10.2014

Sociology

HILLSBOROUGH COMMUNITY COLLEGE

High School Diploma -

First Coast High School

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