Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am looking to obtain a position in which I can grow. I am familiar will all aspects of all Microsoft programs. I have excellent social media knowledge and experience. I have worked in many facets of the workforce. My specified areas of training include logistics, finance, cashier, packaging, loading and customer service My skills will provide a superior level of service for your company. I am looking for longevity in my employment. I will be a dependable employee who will be an asset to your company.
Hi, I’m
DeVonte' Jones
Memphis,TN
Summary
Overview
12
years of professional experience
1
Certification
Work History
Hollywood FeedMemphis, TN
Outbound Team Leader/Forklift Operator
10.2022 - Current
Job overview
- Managed daily outbound call operations and monitored team performance to ensure quality service delivery.
- Developed strategies for improving customer satisfaction and retention rates.
- Trained, coached and motivated outbound sales staff to reach their maximum potentials.
- Conducted regular meetings with the team members to review performance objectives and set new goals.
- Monitored individual and team progress against targets, providing feedback as appropriate.
FedEx Trade NetworksMemphis, TN
Custom Clearance Lead
01.2018 - 10.2022
Job overview
- Calculate high rates of duties on bulk shipments over $3500 and up to 10 million dollars
- Coordinated with shippers, carriers, warehouse personnel, customers, and other stakeholders to ensure timely delivery of cargo.
- Provided guidance to customers on compliance requirements associated with imports and exports.
- Assisted in resolving discrepancies between customs authorities and customers regarding tariff classifications or duty rates.
- Conducted audits of customer files to ensure compliance with regulatory requirements.
- Collaborated with internal departments to develop strategies for minimizing customs delays.
- Acted as a liaison between government agencies and customers.
Trader Joe'sMemphis, TN
Assistant Store Manager
09.2018 - 02.2021
Job overview
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
ARLMemphis, TN
City Dispatcher-Social Media Coordinator
09.2013 - 01.2018
Job overview
- Assigned drivers to city routes
- Set appointments with customers
- Coordinated the daily operations of dispatching teams to ensure efficient completion of tasks.
- Monitored radio communication systems and relayed instructions from supervisors to dispatchers.
- Rate quote negotiations and billing
- Maintain all of the company's social media accounts.
- Maintained records of all dispatched calls, including call type and response time.
GeodisMemphis, TN
Material Handler/Forklift Operator
09.2017 - 12.2017
Job overview
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Operated forklift in a safe manner to move large shipments within the facility.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Collaborated with supervisors to develop efficient methods for storing goods.
Fed Ex World HubMemphis, TN
Non-Con Material Handler
05.2011 - 09.2013
Job overview
- Loaded up packages that were too big for the conveyor system in the Memphis HUB
- Loaded planes and drove a tug transport vehicle
- Scanned packages off the conveyor belts when done with non-conveyable packages.
Education
Tech901Memphis, TN
from Information Technology
01.2019
University Overview
Christian Brothers High SchoolMemphis, TN
High School Diploma
05.2011
University Overview
University of Mississippi At OxfordOxford, MS
Some College (No Degree) from Geological Engineering
University Overview
Skills
- Document Preparation
- Freight Operations
- Customs Compliance
- Relationship Management
- Problem-Solving
- Communication
- Operations Oversight
- Customer Relations
- Sales and Marketing
- Microsoft Office Suite
- Staff Management
- Inventory Control
- Strategic Planning
- Complex Problem-Solving
References
References
- Ricky Yates, Custom's Clearance Supervisor, Fedex Trade Networks 901.299.0473
- Jude Ford, Store Manager, Trader Joe's 901.486.2438
Certification
- COMPTIA A+ Certified 05/2019
- Forklift Certified 12/2017
Timeline
Outbound Team Leader/Forklift Operator
Hollywood Feed
10.2022 - Current
Assistant Store Manager
Trader Joe's
09.2018 - 02.2021
Custom Clearance Lead
FedEx Trade Networks
01.2018 - 10.2022
Material Handler/Forklift Operator
Geodis
09.2017 - 12.2017
City Dispatcher-Social Media Coordinator
ARL
09.2013 - 01.2018
Non-Con Material Handler
Fed Ex World Hub
05.2011 - 09.2013
Tech901
from Information Technology
Christian Brothers High School
High School Diploma
University of Mississippi At Oxford
Some College (No Degree) from Geological Engineering