DEVONTE MITCHELL
Marietta,GA
Summary
Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures. Dedicated and responsible team leader committed to overseeing matrixed site operations. Industry expert with 10 years of experience demonstrating strong change management, problem-solving, project management, time-management, flexibility and cost. Driven Legal Assistant with five years of experience in Commercial Real Estate law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in Commercial Real Estate law knowledge.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Legal Administrative Assistant
Hartman Simons & Wood
11.2022 - Current
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Scheduled and coordinated meetings between legal teams and clients.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Scheduled appointments, court appearances, and depositions for busy law firm.
Senior Site Operations Manager
Hartman Simons & Wood
04.2015 - Current
- Responsibilities include the development of new processes and programs to increase productivity
- Delivery and pickup of mail, faxes and special packages to all lawyers, secretaries and paralegals
- Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review
- Responsible for the maintenance of all office supplies
- Responsible for the scheduling maintenance for all copiers and printers
- Processed, coordinated, and supervised the processing of copies, bindings and deliveries for legal departments
- Responsible for the receiving and delivering of packages, mail and documents for all sub tenants
- Shipped and received documents for lawyers, secretaries, and paralegals
- Identify, assess, and inform the Operations Manager of internal and external issues that affect the firm
- Oversee the efficient and effective day-to-day operation of the organization
- Monitor the day-to-day operations services of DTI to maintain or improve quality
- Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations
- Coach and mentor staff as appropriate to improve performance
- Discipline staff when necessary using appropriate techniques; release staff when necessary using appropriate and legally defensible procedures
- Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information and activities
- Oversee the implementation of DTI policies, procedures and practices including the development of job description for all staff
- Ensure that all staff receives an orientation to the organization and that appropriate training is provided.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for management team.
- Interviewed, hired, and trained new workers.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Resolved issues between employees and customers using company policies.
Site Manager
Gentiva Home Health Services
07.2013 - 04.2015
- Created weekly and monthly reports and presentations for management team.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Maintained records and logs of work performed and materials and equipment used.
- Inspected cleanliness of common areas and offices.
- Monitored, coached, and supervised team of 15 employees from 2013 to 2015.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Senior Client Service Specialist
Kilpatrick Townsend
05.2010 - 07.2013
- Responsibilities include the development of new processes and programs to increase productivity
- Delivery and pickup of mail, faxes and special packages to all lawyers, secretaries and paralegals
- Responsible for employee disciplinary actions, yearly reviews and time management
- Responsible for high volume copying of client materials
- Responsible for the maintenance of all office supplies
- Responsible for the scheduling of maintenance for all machines
- Processed, coordinated, and supervised the processing of copies, bindings and deliveries for legal departments
- Shipped and received documents for lawyers, secretaries, and paralegals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted and processed payments, updated accounts and issued receipts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Education
High School Diploma -
Riverdale High School
05.2010
Skills
- Coaching
- Clients
- Management training
- Project management
- Policy and Procedure Modification
- Training and Development
- Sorting and labeling
- Budgeting
- Technical Support
- Excellent multi-tasking ability
- Relationship building
- Mail handling
- Friendly nature
- Contract negotiations
- Scheduling
- Performance Analysis
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Achieved Firm office move through effectively helping with organizing , packing materials, physical assistance.
- Promoted to Site Operations Manager after 12 months of administrative assistant work.
Additional Information
- Accomplishments , Longevity Leadership Award Employee of the Month Dare to be different Award Employee of the month I was awarded Employee of the month due to an increase in productivity at site, client feedback and company review.
Certification
- Certified Site Operations, Hartman Simons & Woods LLP - 2017-Present
Languages
English
Full Professional
Timeline
Legal Administrative Assistant
Hartman Simons & Wood
11.2022 - Current
Senior Site Operations Manager
Hartman Simons & Wood
04.2015 - Current
Site Manager
Gentiva Home Health Services
07.2013 - 04.2015
Senior Client Service Specialist
Kilpatrick Townsend
05.2010 - 07.2013
High School Diploma -
Riverdale High School
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