Devonte Morris
Chicago,IL
Summary
Dynamic leader with a proven track record from the start of my career at Harris and Harris, and recently with H&F enhancing collection efforts by over 20% through strategic planning and effective team management. Expert in financial management and staff development, adept at fostering relationships and negotiating solutions to drive business success. Skilled in leveraging analytical thinking and decision-making to exceed performance goals.
Overview
17
17
years of professional experience
Work History
Supervisor-Collections
Heller & Frisone LLC
08.2016 - Current
- Collect City of Chicago Water dept
- And Administrative Hearings
- Collaborating with different departments in and out the firm
- Help with Garnishment and Turnover from Employer and Bank Accounts
- Trouble Shoot any issues the Clients may have
- 1ST AND 3RD Party
- Answering inbound and outbound calls
- Deescalating complaint calls
- Help File Suit on past due cases
- Opening office
- Complete work within the time frame due especially “high priority" ones
Manager
DCS
06.2015 - 06.2016
- -Purchasing Bad Debt
- -Collecting Bad Debt
- -Hiring/Firing
- -Scheduling
- -Managing Collection Activity
- Hiring and Firing Employees
- Monitoring accounts and developing reports for owners
- Training staff and help where needed
- Opening office/ Closing office/ Paying Bills
- Collected over $200,000 a month in bought debt
- Increased from previous year collection efforts
Assistant Manager
Harris & Harris Ltd.
01.2013 - 03.2015
- I started in 2009 as a Collector
- Managed the overall collections activities in the department
- Gave direction and appropriate coaching to Supervisors and Team Leads when needed
- Empowered Supervisors and Team Leads to make decisions that will contribute to the success of the department
- Monitored accounts and developed reports to ensure continual compliance with policies and legal statutes
- Ensured all collectors in the department are following FDCPA and HIPAA guidelines
- Developed collection strategies to maximize recoveries and increase the quality of customer service
- Developed strategies to target specific portfolios to gain a competitive edge
- Collaborated and made recommendations on policies and internal controls with Directors and executive-level team members
- Conducted ongoing training, coaching and mentoring of support staff and collectors
- Developed contests and incentives to motivate the collections team
- Managed the auto-dialer for the department
- Provided technical support when needed
- Demonstrated professional behavior and promoted teamwork
- Responsible for monthly contest
- Review batch reports, report trends (-) or (+)
- Stay competitive with client performance
- Provided the leadership necessary to empower team to exceed Expectations
- Managed collection procedures and processes to ensure they are carried out according to established guidelines
- Increased quality of customer service, by monitoring phone calls for quality assurance and training purposes
- Completed audits and analysis of reports on collection activities to research and resolve problem areas
- Effectively managed dialer campaign workflow to ensure all accounts are being worked in accordance with company guidelines
- Planned, assigned and supervised daily activities of subordinates which include hiring, firing recommendations, performance evaluations, training and workplace problem resolution
- Reviewed and audited current client work strategies to ensure appropriate compliance
- Effectively utilized specific system reports to identify collector, client and office trends
- Evaluated situations and events in an objective, unbiased fashion
- Analyzed and interpreted data in a discreet, confidential manor as to formulate objective opinions and findings
Customer Service
Infonxx (411)
02.2008 - 03.2009
- Answering inbound and outbound calls
- Skip tracing
Education
B.A - Psychology
North Carolina Agricultural and Technical State University
01.2008
Skills
- Schedule development
- Financial management
- Analytical thinking
- Risk management
- Decision-making
- Negotiation
- Relationship building
- Staff development
- Public speaking
- Operations management
- Conflict resolution
- Quality control
- Documentation and reporting
- Staff management
- Employee motivation
- Task delegation
- Change management
- Verbal and written communication
- Processes and procedures
- Business development
- Attention to detail
- Performance management
- Strategic planning
- Employee development
- Coaching and mentoring
- Staff discipline
Recommendations
- Ed Cabezas, I had the pleasure of working with Devonte. Quick on his feet, and very knowledgeable. Always willing to assist and collaborate. Excellent leadership qualities.
- Hendricks Taylor, I have worked in customer service and collections for over 30 years. Chicago & Detroit for both cities and Clients. Devonte was one of my best guys. Hardworking, dependable, anyone and everyone went to him to resolve issues, and so did I, as I was remote most of the time. I want to regret hiring him; I would hire him back now if I could
- Nick Frisone is one of the best employees I've had the pleasure of working with, knows the business, and is willing to roll up his sleeves and work regardless of outcome, unbiased, and good people skills.
Accomplishments
- Leadership Award
- Teamwork Skills.
- Reliable
- Earning a promotion, receiving an award for outstanding performance, and leading a successful project.
- Exceeding team performance goals, exceeding collection targets by more than 25%.
- Recognized by senior leadership for outstanding leadership and team performance, receiving more business from our clients.
Timeline
Supervisor-Collections
Heller & Frisone LLC
08.2016 - Current
Manager
DCS
06.2015 - 06.2016
Assistant Manager
Harris & Harris Ltd.
01.2013 - 03.2015
Customer Service
Infonxx (411)
02.2008 - 03.2009
B.A - Psychology
North Carolina Agricultural and Technical State University
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