Devonte' Rice
Clemmons,NC
Summary
Proactive, customer-related professional with over with over 10 years experience in various fields. Looking to lead and inspire high-performing teams by fostering a culture of collaboration, innovation, and continuous improvement.
Overview
13
13
years of professional experience
Work History
Laser Operator 3
Matcor Metal Fabrication
Lexington, NC
06.2025 - Current
- Operated advanced laser cutting machinery to produce precise metal components.
- Conducted routine maintenance on laser equipment to ensure optimal performance and safety standards.
- Interpreted technical drawings and specifications to execute accurate cuts and designs.
- Trained junior operators on safe operation procedures and equipment handling techniques.
- Monitored quality control measures to ensure compliance with industry standards and client specifications.
- Optimized workflow by effectively organizing raw materials, finished products, and workspaces.
- Moved steel plates, laser cut items and scrap metal using safe lifting practices.
- Adapted quickly to new software updates and technology advancements related to laser cutting, maintaining a competitive edge over counterparts.
- Improved production on TrumpF CO2 Laser 150%
- Minimized scrap and/or defective parts by 90%
Team Leader
Tyson Foods
Wilkesboro, NC
09.2018 - 01.2025
- Adhered to all safety protocols and procedures while working in freezer environments.
- Maintained a clean and organized work environment to optimize efficiency.
- Managed inventory and restocked supplies for daily operations.
- Operated industrial washing machines to clean large quantities of tubs and containers.
- Followed safety protocols and guidelines to prevent accidents and injuries.
- Trained and mentored team members to enhance their skills and performance.
- Collaborated with management to ensure all materials needed were in their proper place.
- Contributed to successful project completions by providing essential support in various general labor tasks as needed.
- Increased overall crew efficiency by offering assistance in other areas when not operating cranes, such as general labor tasks or equipment transportation.
House Leader
Home Care Solutions
Winston-Salem, NC
11.2016 - 11.2018
- Managed behavior and maintained a safe learning environment.
- Utilized instructional materials and technology to enhance client learning.
- Maintained accurate records of client progress and behavior.
- Implemented behavioral management strategies to support clients with special needs.
- Created and implemented treatment plans for clients with various mental health diagnoses.
- Documented client progress and maintained accurate and confidential records.
- Supported clients with personal care tasks, promoting independence and dignity.
- Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.
- Led workshops on caregiver techniques, improving staff skills and service delivery standards
- Led a group of 12 individuals to ensure high quality care and compliance with regulatory standards.
Customer Service Advisor
Valvoline Instant Oil Change
Winston-Salem, NC
07.2016 - 07.2018
- Managed customer inquiries and resolved issues in a timely manner.
- Demonstrated strong communication and problem-solving skills in a fast-paced environment.
- Provided exceptional service to clients through phone and email correspondence.
- Handled escalated customer complaints with professionalism and empathy.
- Performed routine maintenance and repairs on vehicles as an Automotive Technician for 2 years.
- Collaborated with team members to ensure efficient and effective service as a Service Technician.
Assistant Manager
Express Oil Change
Winston-Salem, NC
07.2014 - 06.2015
- Performed regular oil changes and routine maintenance on various vehicles.
- Inspected and replaced filters, fluid, and other car components as needed.
- Diagnosed and repaired mechanical issues with engines, brakes, and suspension systems.
- Used computerized systems to track service histories and recommend necessary repairs.
- Assisted customers with vehicle maintenance recommendations and explanations.
- Worked effectively in a team setting to complete tasks accurately and on time.
- Trained new employees to ensure a quality service was provided.
- Coordinated daily operations to ensure optimal efficiency and service quality.
- Developed training materials to enhance team performance and onboarding processes.
- Mentored junior staff, fostering professional growth and skill development within the team.
Junior Tech
Brake World
Winston-Salem, NC
06.2013 - 06.2014
- Performed routine maintenance and repairs on various vehicle systems.
- Demonstrated strong knowledge of engine diagnostics and troubleshooting.
- Utilized precision tools and equipment to complete repairs efficiently.
- Managed inventory and ordered parts as needed for repair jobs.
- Provided exceptional customer service and communicated effectively with clients.
- Collaborated with team members to meet production goals and deadlines.
Education
Parkland High School
Winston-Salem, NC01-2012
High School Diploma -
Parkland High School
Winston-Salem, NC01-2012
Skills
- CPR certified- May 2016
- NCIC certified- May 2016
- Machine operation
- Fault diagnosis
- Relationship building
- Conflict resolution
- Influencing others
- Continuous improvements
- Hand and power tools
- Troubleshooting skills
- Maintenance and repairs
LANGUAGES
Spanish
Intermediate
Timeline
Laser Operator 3
Matcor Metal Fabrication
06.2025 - Current
Team Leader
Tyson Foods
09.2018 - 01.2025
House Leader
Home Care Solutions
11.2016 - 11.2018
Customer Service Advisor
Valvoline Instant Oil Change
07.2016 - 07.2018
Assistant Manager
Express Oil Change
07.2014 - 06.2015
Junior Tech
Brake World
06.2013 - 06.2014
Parkland High School
High School Diploma -
Parkland High School