Devonte “Synn” Griffin
Alexandria,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic with effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable with a proven track record of efficiently completing tasks in various settings. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Guest Service Associate
European Wax Center
Alexandria
01.2026 - 09.2026
- Created a friendly environment for guests upon arrival. with warm European Wax Center service and checked appointments.
- Scheduled wax services using booking software and confirmed guest reservations.
- Handled incoming calls, delivering clear and accurate service information. and messages, providing clear information about services and pricing.
- Recommended European Wax Center products based on guest skin needs.
- Organized supplies in reception and treatment areas.
- Supported membership discussions and explained service options to guests.
- Refilled merchandise displays to maintain a neat and shoppable appearance. and maintained neat, shoppable store appearance.
- Explained product features and benefits to shoppers
- Informed customers about various products and services offered by the company. about products and services offered by the company.
Crew Shift Leader
Mod Super Fast Pizza Holdings
Hampton, Virginia
04.2017 - 12.2025
- Led crew during fast-casual pizza shifts, coordinating front-of-house and back-of-house tasks.
- Trained team members on MOD service standards, pizza line steps, and guest care to ensure high-quality service.
- Delegated tasks to crew members to enhance workflow efficiency. for oven, prep, cashier, and make-line teams.
- Monitored food safety, cleanliness, and restaurant readiness throughout shift operations.
- Resolved guest concerns with calm communication and prompt service recovery.
- Reinforced company policies and shift expectations to maintain consistent crew performance.
- Communicated effectively with customers and other departments to resolve issues and maintain good relationships.
- Supported opening and closing routines, including cash handling and store setup.
Overnight Receiving Leader
Amazon Fresh
Chevy Chase, Maryland
02.2022 - 06.2023
- Monitored inventory levels and organized product receiving processes
- Led Amazon Fresh shift operations and coordinated daily store workflow
- Supervised associates across stocking, replenishment, and customer service areas
- Trained team members on food safety and Amazon Fresh standards
- Maintained clean, safe sales floors and backroom areas
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Fostered a positive work environment by recognizing individual achievements.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Implemented effective communication protocols within the organization.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Senior Barista
Starbucks
Fairfax, Virginia
09.2015 - 07.2020
- Prepared Starbucks handcrafted beverages using espresso machines and brewing equipment.
- Recommended and customized Starbucks menu items based on customer preferences to enhance their experience.
- Demonstrated knowledge of brewing methods and coffee varieties in order to recommend drinks to customers.
- Trained new baristas on drink preparation and customer service routines to improve team efficiency and consistency.
- Collected customer orders using the point-of-sale system to ensure accurate processing. through POS systems and handled payment transactions.
- Coordinated café workflow during busy periods to maintain service quality and ensured effective team communication.
- Followed Starbucks recipes, quality standards, and food safety procedures.
Education
High School Diploma - General Education
Gar-Field Senior High School
Woodbridge, VA 09.2011 - 06.2014
Skills
- Booking software
- Appointment scheduling
- POS systems
- Cash handling
- Payment processing
- Customer service
- Product recommendations
- Guest relations
- Conflict resolution
- Problem solving
- Food safety
- Team coordination
- Team collaboration
- Transportation arrangements
- Concierge services
- Check-in procedures
- Inventory replenishment
- Store merchandising
- Clear communication
- Attention to detail
- Flexible schedule
- First aid training
- Emergency response
- Security awareness
- Data entry
- Computer skills
- Report generation
- Property management
- Maintenance requests
- Hospitality experience
- Computer skills
Timeline
Guest Service Associate
European Wax Center
01.2026 - 09.2026
Overnight Receiving Leader
Amazon Fresh
02.2022 - 06.2023
Crew Shift Leader
Mod Super Fast Pizza Holdings
04.2017 - 12.2025
Senior Barista
Starbucks
09.2015 - 07.2020
High School Diploma - General Education
Gar-Field Senior High School
09.2011 - 06.2014