Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Devontray Brown

Dallas,TX

Summary

Dynamic leader with a strong focus on operational excellence and strategic management across diverse industries. Expertise in client engagement and communication has consistently elevated customer satisfaction and sales performance. Successfully enhanced recruitment processes, resulting in improved team efficiency and morale. Skilled in Microsoft Office and Google Suite, with a proven ability to drive projects to successful outcomes through proactive planning.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Murphy USA
Dallas, TX
10.2023 - Current
  • Assist Store Managers in many of the day-to-day tasks, such as personnel training, completing fuel surveys, making bank deposits, and receiving products.
  • Delegated work to staff, setting priorities and goals.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Team Lead

Walmart
Cedar Hill, TX
01.2023 - 11.2023
  • Leads and participates in teams by using and sharing resources, information, and tools.
  • Determining customer needs and business priorities.
  • Coordinating and executing work assignments.
  • Providing advice, feedback, and support to ensure timelines and work quality are achieved.
  • Facilitated adaptation to changes and challenges for the team.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Identified needs of customers promptly and efficiently.

Restaurant Manager

Whataburger
Lancaster, TX
06.2020 - 11.2023
  • Directed operations to inspire and manage staff.
  • Facilitated operational processes for businesses worth millions via partnership with Operating Partners.
  • Provide exceptional customer service.
  • Operate efficiently and effectively.
  • Possess problem-solving skills.
  • Maintain budgets, and manage teams.
  • Coordinated scheduling to optimize workflow processes.
  • Identified cost-saving opportunities through thorough analysis of financial records.
  • Coordinated day-to-day activities in the restaurant such as employee timetables, expense oversight and inventory regulation.
  • Worked collectively with the team for superior customer service experience.
  • Developed strategies for improved operational efficiency and customer satisfaction.

Customer Care Representative

Teleperformance USA - First Citizens Bank
, Remote
11.2022 - 01.2023
  • As a customer care representative, my job was to handle customer questions about things like opening accounts, helping with loan applications, and credit cards.
  • You'll also work with customer account information and account changes.
  • In addition, you'll help educate customers about self-service options, such as online banking.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Diploma - General Studies

Lancaster High School
Lancaster, TX
05.2020

Skills

  • Skilled in Microsoft Office Applications
  • Familiarity with Google Suite Tools
  • Operational Leadership
  • Recruitment Process Management
  • Client Support
  • Proactive Action Planning
  • Strategic Business Oversight
  • Customer Experience Management
  • Professional Communication Skills
  • Advertising Campaign Management
  • Operational Sales Strategy
  • Workforce Scheduling
  • Effective Issue Management
  • Sales Competency
  • Client Engagement Strategies

Languages

English

Timeline

Assistant Store Manager

Murphy USA
10.2023 - Current

Team Lead

Walmart
01.2023 - 11.2023

Customer Care Representative

Teleperformance USA - First Citizens Bank
11.2022 - 01.2023

Restaurant Manager

Whataburger
06.2020 - 11.2023

Diploma - General Studies

Lancaster High School

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Devontray Brown