Overview
Work History
Education
Skills
Timeline
Generic

Devony Ross

Customer Service
Oakland,CA

Overview

9
9
years of professional experience

Work History

Event Security Guard

CSC Security
San Leandro
10.2024 - Current
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Assisted in providing first aid treatment in cases of medical emergencies until paramedics arrived onsite.
  • Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Enforced rules and regulations within the facility as set forth by local authorities or management personnel.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Monitored event activities to track schedule and prepare for crowd movements.
  • Stayed in frequent communication with security and event staff to smoothly respond to concerns.
  • Provided friendly and professional assistance to employees, visitors and customers.

Customer Service Representative

Telcom & Data
Oakland, CA
07.2024 - 10.2025
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Dispatcher Office Assistant

Bayaralogistic
Oakland, CA
06.2016 - 08.2021
  • Assisted with training new hires on dispatcher procedures and protocols.
  • Organized and maintained filing systems for documents related to the dispatch office.
  • Reviewed and approved vendor invoices.
  • Reserved and managed meeting room availability.

Education

GED -

Vallejo High
Vallejo, CA
06-1992

Skills

  • Security camera monitoring
  • ID verification
  • Event evacuation
  • Dispatch
  • CCTV monitoring
  • Patrol techniques
  • Firearms expertise
  • Access control
  • Incident reporting
  • Crime prevention
  • Radio communication
  • Security equipment operation
  • Bag searches
  • Crowd control
  • Situational awareness
  • Traffic management

Timeline

Event Security Guard

CSC Security
10.2024 - Current

Customer Service Representative

Telcom & Data
07.2024 - 10.2025

Dispatcher Office Assistant

Bayaralogistic
06.2016 - 08.2021

GED -

Vallejo High
Devony RossCustomer Service