Devony Ross
Customer Service
Oakland,CA
Overview
9
9
years of professional experience
Work History
Event Security Guard
CSC Security
San Leandro
10.2024 - Current
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Assisted in providing first aid treatment in cases of medical emergencies until paramedics arrived onsite.
- Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Enforced rules and regulations within the facility as set forth by local authorities or management personnel.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored event activities to track schedule and prepare for crowd movements.
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Provided friendly and professional assistance to employees, visitors and customers.
Customer Service Representative
Telcom & Data
Oakland, CA
07.2024 - 10.2025
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Dispatcher Office Assistant
Bayaralogistic
Oakland, CA
06.2016 - 08.2021
- Assisted with training new hires on dispatcher procedures and protocols.
- Organized and maintained filing systems for documents related to the dispatch office.
- Reviewed and approved vendor invoices.
- Reserved and managed meeting room availability.
Education
GED -
Vallejo High
Vallejo, CA06-1992
Skills
- Security camera monitoring
- ID verification
- Event evacuation
- Dispatch
- CCTV monitoring
- Patrol techniques
- Firearms expertise
- Access control
- Incident reporting
- Crime prevention
- Radio communication
- Security equipment operation
- Bag searches
- Crowd control
- Situational awareness
- Traffic management
Timeline
Event Security Guard
CSC Security
10.2024 - Current
Customer Service Representative
Telcom & Data
07.2024 - 10.2025
Dispatcher Office Assistant
Bayaralogistic
06.2016 - 08.2021
GED -
Vallejo High