Devonya Powell
Summary
Focused 25Q offering 8 years of telecommunications expertise, including software and hardware acquisition, installation and troubleshooting. Versed in disaster recovery planning and system performance analysis. Proven history of collaborating with team members to meet corporate objectives. Highly-motivated employee with desire to take on new challenges. Willingly Inform team lead regarding work progress and decisions. Complete work and recommendations that are reviewed, as required in a timely matter. Very strong worth ethic, adaptability and exceptional interpersonal skills. Incumbent exercises judgment in selecting, interpreting, modifying and adapting guidelines such as policies, and regulations to deal with specific cases or problems. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
25Q Multichannel Transmission Systems Operator
Arkansas Army National Guard
Little Rock, AR
02.2016 - Current
- Communicated with end-user to address device problems and implement technical or procedural solutions.
- Supported end-users with network and device troubleshooting and diagnosis.
- Evaluated client telecommunications needs and recommended targeted solutions.
- Operating multichannel transmission equipment and diagnostic equipment
- performing PCMS
- Performing other assigned activities
- Providing expert technical guidance, interpretation, and implementation oversight of applicable information technology policies, processes, and practices.
- Developing and executing strategies for information technology quality assurance
- Analyzing short, medium, and long-range projects for solutions of complex operational or policy issues in areas such as information security and information security reporting.
Recruiter Assistant
Arkansas Army National Guard
North Little Rock, AR
10.2021 - 03.2022
- Conducting searches for required information; reconstruct records for routine supply transactions; and/or provide supply operations support for activities involving specialized or unique supplies, equipment, and parts.
- Set up phone and in-person interviews by managing calendar appointments for hiring managers and other key personnel. Scheduling and coordinating large-scale events
- Experience, education, or training in a variety of operations or situations concerned with substance or content of supply actions, requiring the ability to decide the course of action to take, considering the circumstances or conditions encountered. Experience using computer and automation systems.
- Processed and conducted background checks for prospective employees.
- Manages inventory of decentralized and decontrolled items, including supplies and equipment.
- Assists with the management of calibration, and testing of Test Measurement and Diagnostic Equipment (TMDE). May manage, control, and monitor tool room operations, including accounting for, issuing, and replacing tools.
- Manage and prioritize conflicting deadlines, concurrent tasks, and high volumes of requests for information at a high tempo.
- Work in a collaborative team environment.
- Maintain a positive and supportive attitude
Customer Service Associate
Target Logistics
Little Rock, AR
06.2017 - 06.2020
- Reviews existing stock catalogs for the purpose of identifying items cataloged or otherwise recorded in the supply system. Reviews requisitions, supporting documents, and reference material to determine required action. Assures production support for items requiring special handling. Maintains contact with program representatives and other offices on special program requirements. Expedites the delivery of urgently required items.
- Manages inventory of decentralized and decontrolled items, including supplies and equipment. The work includes requirement determination and forecasting, distribution or redistribution of material, procurement authorization, and limited funds management.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
- Knows about available products and services
- Committed to providing quality products and services.
Education
Certificate - Adjustor
Texas All Lines Adjustor
Fort Hood, TX06-2023
Aesthetics -
Arkansas Beauty School - Little Rock
Little Rock, AR12.2019
High School Diploma -
Dollarway High School
Pine Bluff05.2016
Skills
- Attention to detail
- Schematics reading
- Structured cabling and wiring
- Field installation
- Critical thinking
- Good work ethic
- Team management
- Friendly, positive attitude
- PPE use
- Problem solving
- Independently performs works
- Informs issues
Timeline
Recruiter Assistant
Arkansas Army National Guard
10.2021 - 03.2022
Customer Service Associate
Target Logistics
06.2017 - 06.2020
25Q Multichannel Transmission Systems Operator
Arkansas Army National Guard
02.2016 - Current
Certificate - Adjustor
Texas All Lines Adjustor
Aesthetics -
Arkansas Beauty School - Little Rock
High School Diploma -
Dollarway High School