Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devonya Smith

Louisville,Kentucky

Summary

Front End Revenue Cycle and Implementation background with more than seven years of experience planning, leadership, and process documentation. Possess strong product and technical knowledge, communication, and organizational skills along with a strong Revenue Cycle and Front-End Billing. Reduction of DSO days organizationally Demonstrated ability to work both independently and in a leadership role.

Overview

23
23
years of professional experience
1
1
Certification

Work History

FRONT END REVENUE CYCLE TEAM LEAD

BRIGHTSPRING HEALTH
Louisville, KY
04.2018 - Current
  • Training team members on proper processes for obtaining Medicare and Medicaid auth, completing eligibility verification and/or billing and collections
  • Performs quality reviews to ensure that needed documentation is detailed in legacy system as found in notes, tasks, workflow, email and or phone calls
  • Review processes with team members to ensure are accessing authorizations via email, telephone, fax, and/or on-line application in most efficient and timely manner
  • Resolves all customer requests, inquiries, and concerns in expedient and respectful manner
  • Assists Revenue Cycle Management with administrative duties to coordinate quality assurance, education and process improvement components including but not limited to planning, design, development, implementation, and evaluation of processes related to eligibility, prior authorization, and collections
  • Tracks, trends, and resolves branch location's urgent requests to ensure proper procedures are followed
  • Resolves requests, inquiries, and concerns in expedient and respectful manner
  • Monitors, research, compiles, and report's findings to Revenue Cycle leadership related to team responsibilities
  • Creates and maintains content and materials used in various processes using Microsoft Office
  • Suite, SharePoint and TEAMs
  • Troubleshooting processes independently to review with Supervisor/Manager
  • Gives feedback to Revenue Cycle Leadership on team member's individual job performance for training opportunities
  • Meets and exceeds productivity expectations
  • Serve as authorization, eligibility and collector backup, as needed
  • Identified issues, analyzed information and provided solutions to problems.
  • Organized and detail-oriented with strong work ethic.
  • Worked effectively in fast-paced environments.

COLLECTIONS SPECIALIST

SIGNATURE HEALTH CARE
02.2013 - 04.2018
  • Duties of Collections Specialist include collection calls and/or correspondence, fast-paced goal-oriented collections department
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
  • Perform other assigned tasks and duties necessary to support Accounts Receivable
  • Exceeded departmental goals increasing collections by 20%.
  • Enlist efforts of sales and senior management when necessary to accelerate collection process
  • Processed payments and applied to customer balances
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
  • Used probing techniques to determine debtors' reasons for delinquency
  • Monitored customer accounts for payment delinquency and initiated collection efforts
  • Maintained high volume of calls and met demands of busy and productive group
  • Contacted customers to discuss past-due accounts and negotiated payment plans
  • Prepared and submitted legal documents to initiate court proceedings
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Assisted in implementing procedures and policies to facilitate timely payments
  • Used skip tracing and other techniques to locate debtors

ACCOUNT MANAGER

CITIGROUP
09.2000 - 02.2013
  • Worked with over 500 employees within collection site
  • Managing and maintaining accounts across 50 states from remote location
  • Support customers going through difficult times to control company losses while promoting win solution for all parties involved
  • Quickly and effectively solve customer challenges
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Facilitated client satisfaction and renewed customer relations to drive growth
  • Monitored and analyzed customer feedback to identify opportunities for improvement
  • Coordinated with internal teams to facilitate prompt delivery of client projects

Education

Bachelor of Arts - BUSINESS MANAGEMENT

HEALTHCARE, SULLIVAN UNIVERSITY
Louisville, KY
05.2024

Skills

  • POS Inventory System Operation
  • Customer Service Process Improvement
  • Effective Planning
  • Refunds Exchanges and Adjustments

Certification

MANAGEMENT SALES COMMUNICATION LEADERSHIP PROCESS MAPPING AND DOCUMENTATION COLLECTIONS AND ACCOUNT RESOLUTION Identifying Medicare and Medicaid Payors

Timeline

FRONT END REVENUE CYCLE TEAM LEAD

BRIGHTSPRING HEALTH
04.2018 - Current

COLLECTIONS SPECIALIST

SIGNATURE HEALTH CARE
02.2013 - 04.2018

ACCOUNT MANAGER

CITIGROUP
09.2000 - 02.2013

Bachelor of Arts - BUSINESS MANAGEMENT

HEALTHCARE, SULLIVAN UNIVERSITY

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Devonya Smith