Devora Carrion

Proven leader with a track record of enhancing customer satisfaction and retention at JP Morgan Chase Bank NA through effective relationship building and strategic business management. Skilled in client service and team leadership, excel in driving revenue growth and fostering strong client relationships with dynamic communication and negotiation skills. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service, and facility oversight skills and more than 27 years of experience. Highly effective and comfortable working with people at all levels in an organization.

• Specially selected to assist JPMorgan Chase & Co. in successfully acquiring Washington Mutual in the Florida Market.
• Market Manager Invitation to relocate to the Los Angeles Marke involved emphasizing the company's Mission, Vision, and Value and orchestrating improvement projects to increase Client Relationship retention and Team/Leadership Development.
• Chaired Customer Experience Initiatives to strengthen service, improve the branch environment, and measure quality assurance. Ranking 2nd place in Overall Customer Experience in the California Regain with 85.6% satisfaction scores within the first 2 Quarters of 2012. Customer retention increased by 80% in less than five months while achieving $2MM in new deposits.
• Recipient of the JPMorgan Chase & Co. “The 2010 National Achiever-National Sales Conference Award”- Orlando, Florida. Sales and ranking #44 in the Nation.
• Recipient of the JPMorgan Chase & Co. “The 2009 National Achiever-National Sales Conference Award”-Dallas, Texas. Sales and ranking #24 in the Nation.
• Recipient of the JPMorgan Chase & Co. “The 2008 National Achiever-National Sales Conference Award”-Las Vegas, Nevada. Driving record-high sales and ranking #60 in the Nation.
• Recipient of the JPMorgan Chase & Co. “Top PVC Production Award” 11/07.
• Recipient of the JPMorgan Chase & Co. “Platinum Producer Award” Top PVC Production Award in the CO District 02/08-11/08
• Transformed operations that posted annual sales of $250K to $500K within one fiscal year 07/06. Met or exceeded all sales targeted despite increased competition presented by the opening of one new local store.
• Responsible for Introducing training that enhanced employee performance and helped build a motivated workforce.

• Cherry Creek Chamber of Commerce-Denver, CO. 2009-Current
• Hispanic Chamber of Commerce-Denver-CO. 2009-Current
• Volunteered at The Rose Community Foundation Center/Latino Community Foundation- Denver, CO. 2010- Current
• Member of the Honors Society 2002- Current

Baking is a hobby that allows me to make delicious treats such as cakes, cookies, pies, and breads. Baking is fun, relaxing, rewarding, and will enable me to be creative. Baking helps me because it is meditative and helps reduce stress, enhances my skills such as precision, and attention to detail, and provides me with a sense of accomplishment. Baking brings joy to myself and others, such as friends and family because it fosters connections and a sense of community.