Devora Guerra
Los Angeles,CA
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Advanced vision care
Century City, CA
05.2023 - Current
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Developed effective working relationships with team members across multiple departments.
- Maintained accurate records of customer interactions for future reference.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Pharmacy Technician Student
IV League Pharmacy
Culver City, CA
01.2024 - 07.2024
- Assisted in the preparation of medications by counting out pills, labeling bottles, and packaging medication orders.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Maintained proper storage and security conditions for drugs.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Maintained clean and organized pharmacy shelving and work areas.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Front Desk Receptionist
Inglewood Optometric Center
Inglewood, CA
11.2022 - 05.2023
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled space or equipment for special programs, meetings and conferences.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Collated, bound and stored computer-generated reports.
Front Desk Receptionist
Specialty Eye Care Medical Center
Los Angeles, CA
02.2022 - 02.2023
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled sensitive information in a confidential manner.
- Assisted with scheduling appointments for clients and visitors.
- Responded to customer inquiries via phone, email, and in person.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Scheduled and confirmed appointments for clients and staff.
- Completed basic bookkeeping and document filing.
- Maintained a clean and organized reception area to uphold company image.
Education
Pharmacy
American Career College
Los Angeles, CA10-2024
Skills
- [40] WPM
- Account updating
- Customer Service
- Call Center Operations
- Call handling
- File Organization
- Problem-solving skills
- Fluent in Spanish and English
- Scheduling appointments
- Appointment confirmation
- System Documentation
- HIPAA
- Insurance Verification
- Healthcare regulations
- Team Collaboration
- Order Verification
Languages
Spanish
Professional
English
Professional
Timeline
Pharmacy Technician Student
IV League Pharmacy
01.2024 - 07.2024
Call Center Representative
Advanced vision care
05.2023 - Current
Front Desk Receptionist
Inglewood Optometric Center
11.2022 - 05.2023
Front Desk Receptionist
Specialty Eye Care Medical Center
02.2022 - 02.2023
Pharmacy
American Career College
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