Devora Larios
San Jose,CA
Summary
Experienced with administrative tasks, scheduling, and document management. Utilizes organizational skills and attention to detail to maintain efficient office environment. Knowledge of office software and communication tools to support team operations and foster productivity.
Overview
19
19
years of professional experience
Work History
Office Manager
Zavala's Mini Storage
09.2023 - Current
- Oversaw daily operations, ensuring efficient customer service and facility management.
- Managed inventory control processes, optimizing storage space and minimizing losses.
- Coordinated tenant communications, addressing inquiries and resolving issues promptly.
- Developed and maintained filing systems for customer records, enhancing data retrieval processes.
- Conducted regular inspections of facilities, identifying maintenance needs and coordinating repairs efficiently.
- Streamlined billing process, reducing discrepancies and improving customer satisfaction through accurate invoicing.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Store Manager
SUBWAY®Restaurants
07.2010 - 09.2023
- Led daily operations to ensure exceptional customer service and satisfaction.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Implemented effective scheduling practices to enhance labor productivity and coverage.
- Developed training programs for new hires, improving onboarding efficiency and retention rates.
- Ensured compliance with health regulations, maintaining store safety and cleanliness standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Barista
Starbucks
05.2007 - 12.2009
- Trained new baristas on beverage preparation and customer service standards.
- Developed expertise in espresso machine operation and maintenance for optimal performance.
- Provided exceptional customer service, ensuring a welcoming environment for all patrons.
- Implemented best practices for cleanliness and safety in food handling and preparation areas.
- Mentored junior staff, fostering a culture of teamwork and continuous improvement in service quality.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
No Degree -
De Anza College
Cupertino, CA01-2006
High School Diploma -
Andrew P. Hill High School
San Jose, CA05-2005
Skills
- Customer service
- Office management
- Organizational skills
- Payroll processing
- Document management
- Mail handling
- Team leadership
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Customer relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Zavala's Mini Storage
09.2023 - Current
Store Manager
SUBWAY®Restaurants
07.2010 - 09.2023
Barista
Starbucks
05.2007 - 12.2009
No Degree -
De Anza College
High School Diploma -
Andrew P. Hill High School