Devorah Allen
New York,NY
Summary
Dedicated Food and Beverage professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
General Manager of Operations
Grayson Hotel
09.2023 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Improved productivity while reducing staffing and operational costs by 45%.
Assistant General Manager
Dumbo House
04.2022 - 04.2023
- Motivated, trained, and disciplined a staffing of 90 employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
General Manager
Altamarea Group
06.2018 - 04.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning. Despite the challenges of the pandemic beat prior year sales while only executing 1 meal period.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Restaurant Manager
Samba Brands Management
09.2017 - 06.2018
Restaurant Manager
WYNN
01.2015 - 09.2016
Assistant Restaurant Manager
PF Changs Restaurant
08.2013 - 12.2014
Skills
- Program Administration
- Budget Allocation
- Interpersonal Skills
- Performance Improvements
- Problem Resolution
- Operations Management
Timeline
General Manager of Operations
Grayson Hotel
09.2023 - Current
Assistant General Manager
Dumbo House
04.2022 - 04.2023
General Manager
Altamarea Group
06.2018 - 04.2022
Restaurant Manager
Samba Brands Management
09.2017 - 06.2018
Restaurant Manager
WYNN
01.2015 - 09.2016
Assistant Restaurant Manager
PF Changs Restaurant
08.2013 - 12.2014
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