Devorah Scheiner

Primary stakeholder ensuring the success of customer account setups and performance.
Monitored customer accounts for configuration changes, flagged product concerns, and suggested improvements.
Compiled daily reports on platform concerns, provided recommendations for product enhancement, and bridged communication between customer feedback and the product team.
Created processes for seamless implementations, tested methods to improve automation rates and customer satisfaction, and contributed to product documentation.

• Successfully led a team of six individuals in the planning and execution of yearly student event that attracted 1,500 college students from around the world, all within a budget of $1.2 million

• Used salesforce to work with over 200 national and international clients to formulate religious packages, learning programs and legal aid
• Tracked and reported progresses on various programs decreasing report times by 15% percent
• Networked with influential religious, political leaders, officials and emissaries worldwide to address clients' humanitarian and religious issues

• Remote managed fundraising campaigns via different media outlets raising over $7 million: Including $3 million for Ukraine and $2 million for Afghanistan
• Created and managed speaker series program, featuring influential figures such as Sheryl Sandberg, Harley Finkelsten, and Robert Downey Jr, to speak for our clients, helping to build rapport with speaker and cultivate relationships
• Cultivated and maintained relationships with afore mentioned speakers and other influential figures, securing funding from them for our organization's programs and services

• Implemented Volaby volunteer management software to automate volunteer management, recruitment, and retention, resulting in a 20% increase in volunteers
• Recruited and trained new volunteers on volunteer program goals and objectives
• Developed volunteer policies and procedures, codes of conduct and volunteer standards

• Developed and implemented educational programs for students
• Scheduled and supervised staff meetings to discuss improvements, and updated participants on program details and milestones