Developed strategic presentations that influenced brand tactics, directly impacting 79% incremental sales growth through omnichannel investment
Synthesized insights from multiple data sources, including BioMed tracker, Kantar MARS, MRI Simmons and 3rd party vendor's analytic reports, and third-party research, to develop POV that identified gaps, opportunities, and strategic next steps for client projects
Applied qualitative and quantitative research methodologies, including physician surveys, patient journey mapping, and social listening, to refine engagement strategies
Led work streams focused on omnichannel strategy, ensuring alignment with brand objectives while managing project logistics, client meetings, and stakeholder communications
Utilized advanced data tools such as Veeva, AZ Telium Data Base to extract actionable insights that shaped HCP and patient engagement strategies
Developed segmentation-based audience profiles, leveraging behavioral data to inform targeted channel strategies for brands in oncology, immunology, and rare diseases
Managed omnichannel reporting (client status, tagging, tracking) to ensure seamless execution and strategic alignment
Managed key documentation (client status reports, omnichannel tagging, internal tracking) to streamline reporting and execution
Supported tactical planning initiatives for leading pharma brands, contributing to brainstorming sessions, competitor benchmarking, and ideation of innovative digital and field-based engagement tactics
Played a key role in Boehringer’s rebranding workshops, developing interactive stimuli and exercises that shaped the company’s new brand identity and positioning
Assessed competitive activity and market trends within relevant therapeutic areas to refine client omnichannel strategies, ensuring differentiation in a crowded market
Associate CX Strategist
Eversana Intouch
09.2022 - 09.2023
Conducted customer experience (CX) audits and created ecosystems for numerous brand drug websites and their competitors
Improved the user experience and performance of rare disease websites by optimizing e-CRMs, increasing sign-ups, and utilizing social media calls to action (CTAs)
Created addressable strategies to improve omnichannel objectives, utilizing channels such as EHR software, home office emails, rep-triggered emails, paid search, paid social, and display advertising
Assisted top-tier pharmaceutical clients in solving unique market access challenges by providing innovative strategies and robust engagement for payers and healthcare professionals (HCPs)
Developed a cohesive, connected pre-, during-, and post-conference experience, leveraging personal and non-personal promotional channels
Improved target market adherence through email cadence strategies
Developed points of view (POVs) and sellable solutions using AI technology to improve brand presence
Created experience architectures detailing audience behaviors, mindsets, barriers, and motivators
Created personas based on market research and data
Created healthcare professional (HCP) and patient journey maps
Staff Pharmacist
Crown Heights Pharmacy
06.2018 - 09.2022
Provided medication management to patients informing them with medication side effects dosing and drug information
Accurately dispensed prescribed medications
Advised patients into drug interactions and Mechanism of action
Compounded, packaged, and label pharmaceutical products
Process medical insurance claims, posting bill amounts and calculating co-payments
Initiated prior authorizations for drug coverage utilizing ICD-10 codes
Processed lab results, REMS i-pledges
Utilized and familiarized with drug manufacturing websites, Safety information, patient support programs
Prepared intravenous (IV) solutions or solid dosage medications for dispensing into bottles or unit dosing packaging
Participated in continuing education to keep up to date with advances in pharmaceuticals
Customer Service Representative (ACS Consultant) at YMS Management AssociatesCustomer Service Representative (ACS Consultant) at YMS Management Associates