Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
References
Timeline
Generic

DEVORATT MARTINEZ

Hazleton,PA

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service / Administrative Assistant

Muzo
West Hazleton, PA
04.2023 - 08.2024
  • Built and maintained client relationships using consultative approaches, leveraging CRM tools
  • Conducted product demonstrations, including showroom tours and virtual Zoom presentations
  • Curated product knowledge materials tailored to client needs, driving sales and satisfaction
  • Managed CRM data accuracy and tracked sample inventory, ensuring customer follow-ups
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Greeted visitors and provided general information about the company.

Account Executive

Panorama Community Magazine
Hazleton, PA
02.2023 - 05.2023
  • Prospected new business opportunities and delivered presentations on advertising solutions
  • Strengthened client relationships through consistent communication and strategic follow-ups
  • Developed a network of local contacts, boosting brand visibility and advertising sales

AmeriCorps Member

United Way of Greater Lehigh Valley
Lehigh Valley, PA
08.2021 - 04.2022
  • Delivered social-emotional learning lessons and collaborated on individual student goal plans
  • Engaged with families to connect them to educational and community resources

Customer Care Agent

Citterio USA
Freeland, PA
07.2018 - 04.2020
  • Addressed customer inquiries with solution-oriented communication, improving satisfaction rates
  • Coordinated with internal departments to streamline order processing and issue resolutions

Assistant Recruiter

Superior Recruiting Agency
Hazleton, United States
06.2018
  • Supported recruitment team by sourcing, screening, and organizing potential candidates through job boards, social media, and internal databases
  • Scheduled and coordinated interviews between candidates and hiring managers, ensuring an efficient and professional process
  • Maintained communication with candidates, providing updates on application status and responding to inquiries in a timely manner
  • Prepared and posted job advertisements on various platforms to attract qualified applicants
  • Managed and updated applicant tracking systems – ATS – with candidate information, interview schedules, and hiring progress
  • Conducted reference checks and assisted in onboarding documentation to facilitate smooth transitions for new hires
  • Collaborated with the recruitment team to identify and implement process improvements to streamline the hiring workflow

Education

Artificial Intelligence Guide -

Coursiv.io
06.2024

Associate's Degree - Business Analytics

University of Phoenix
01.2024

Skills

  • Artificial Intelligence
  • CRM
  • Confidentiality
  • File management
  • Typing speed
  • Spreadsheet tracking
  • Accounting and bookkeeping
  • Product Knowledge
  • Strategic Planning

Certification

SEL Instructor

Languages

  • Spanish, Native
  • English, Native

Accomplishments

  • NSLS Inducted/Nominee
  • Pennsylvania Americorp Member of the year Award

References

References available upon request.

Timeline

Customer Service / Administrative Assistant

Muzo
04.2023 - 08.2024

Account Executive

Panorama Community Magazine
02.2023 - 05.2023

AmeriCorps Member

United Way of Greater Lehigh Valley
08.2021 - 04.2022

Customer Care Agent

Citterio USA
07.2018 - 04.2020

Assistant Recruiter

Superior Recruiting Agency
06.2018

Artificial Intelligence Guide -

Coursiv.io

Associate's Degree - Business Analytics

University of Phoenix

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DEVORATT MARTINEZ