Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeVosha Hardwell

Federal Way

Summary

Experienced in diverse environments and customer service. Strong background in personnel management, recruitment, employee relations, and benefits administration. Eager to apply knowledge in customer service and seeking entry-level position in human resources to leverage extensive experience. Motivated for a career change and excited to bring unique skills and dedication to a new company.

Overview

10
10
years of professional experience

Work History

Store Manager

CosmoProf
10.2022 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Manager/Sales Associate

Queens Beauty Supply
03.2015 - 03.2022
  • Delivered exceptional customer service while executing cashier duties effectively.
  • Oversaw opening and closing procedures for retail establishment.
  • Managed team members effectively to boost productivity.
  • Ensured cleanliness and sanitation standards throughout the facility.

Collections Agent

Alliance One
03.2019 - 10.2021
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.

Bank Teller

Key Bank
09.2017 - 01.2018
  • Assisted clients with various banking tasks including withdrawals, deposits, and check cashing.
  • Demonstrated extensive knowledge of banking solutions to meet diverse client needs.
  • Upheld cleanliness and safety standards across work area.

Apartment Leasing Consultant

Apartment Advantage
05.2014 - 01.2015
  • Responded to phone inquiries and executed office tasks such as faxing, copying, and tenant communications.
  • Adapted to temporary roles by completing diverse tasks.

Education

Licensed Stylist - Cosmetology

Seattle Vocational Institute
Seattle, WA
06.2014

High School Diploma - General Studies

Opportunity Skyway
Seattle,WA
06.2007

Skills

  • Fast leaner
  • People friendly
  • Leader
  • Timely
  • Trainable
  • Type 35wpm
  • Helpful
  • Outgoing
  • Computer literate

Timeline

Store Manager

CosmoProf
10.2022 - 05.2024

Collections Agent

Alliance One
03.2019 - 10.2021

Bank Teller

Key Bank
09.2017 - 01.2018

Assistant Manager/Sales Associate

Queens Beauty Supply
03.2015 - 03.2022

Apartment Leasing Consultant

Apartment Advantage
05.2014 - 01.2015

Licensed Stylist - Cosmetology

Seattle Vocational Institute

High School Diploma - General Studies

Opportunity Skyway

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DeVosha Hardwell