Devota Swenson

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Provided primary customer support to internal and external customers.
• Maintained and managed customer files and databases.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• · My assignments with the Austin Police Department and Forensic Science Department included Central Records, Homicide, Organized Crime, Special Operations and Forensic Sciences. In these positions, I have gained valuable experience in all aspects of the criminal investigative process.
• I have worked with many outside agencies on high profile investigations and supported officers in the field during high stress situations.
• Due to the nature of the work, I have great talents at managing priorities as the situation demands. I have worked on budgeting and tracking of investigative costs and maintained databases of outstanding wanted subjects.
• I currently hold access to TCIC/NCIC databases; I have clearance with Interpol and have experience doing research on subjects involved in criminal transactions.
• I have assisted and coordinated multiply conferences and training seminars within the department and with outside agencies.
• I work with the HR Department to process payroll for 83 employees and coordinate leave and FMLA issues.

• Maintained and processed invoices, deposits, and money logs.
• Completed payroll for employees and maintained detailed records of procedures.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Reconciled and corrected issues with financial records.
• Identified accounting errors when cross-referencing documents and database information.
• Reported financial data and updated financial records in ledgers and journals.
• Analyzed financial data to assist in budget creation and forecasting.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Entered figures using 10-key calculator to compute data quickly.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.
• Presented audit findings to accounting manager after reviewing results and paperwork.
• · I was the on-site manager for four properties of the corporations: these were multi-family apartment units.
• · I did accounts receivable and accounts payable for four hundred rental units at seven different locations.
• · I coordinated and managed the maintenance crews for all of the properties.
• · I handled national and international travel for the owner and his family.
• · I managed construction budgets for acquired multi-family and commercial property renovations.

• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Reported financial data and updated financial records in ledgers and journals.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Contacted customers to immediately find resolutions for escalated issues.
• Analyzed financial information and made proactive adjustments.
• I worked on lockbox reconciliation for the Texas division. I assisted in-house customer service agents with the location of misapplied payments, missing payments and policy enforcement questions.

• Maintained and processed invoices, deposits, and money logs.
• Completed payroll for employees and maintained detailed records of procedures.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Reconciled and corrected issues with financial records.
• Posted daily receipts and payments in accordance with corporate protocols.
• Identified accounting errors when cross-referencing documents and database information.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Matched purchase orders with invoices and recorded necessary information.
• Input financial data and produced reports using job costing software.
• Supported management by processing invoices and documents with consistent on-time delivery.

· Tax Season-I was the onsite supervisor for one of the largest offices of H&R block franchise in Stratford, CT. I managed and scheduled a large group of professionals during the tax season and assisted them with questions and research on complex tax situations.

· Off-Season- I instructed students in the basic tax courses, intermediate tax courses and advance tax courses. Of the classes I taught, ninety percent passed the proficiency exams for employment by H&R Block. I used the teaching methods of H&R Block and the experiences I had with an upper level tax clientele to make the courses interesting and practical.