DeVoy Ellis
Richmond,VA
Summary
Professional with strong background in business support, known for ensuring operational efficiency and providing comprehensive administrative assistance. Skilled in coordinating projects, managing schedules, and streamlining processes to support team goals. Known for adaptability and effective collaboration, consistently delivering high-quality results in dynamic environments. Proficient in Microsoft Office, data analysis, and customer relationship management.
Overview
5
5
years of professional experience
Work History
Office Assistance
LEVEL'S Mental Health Services
2023.01 - Current
- Support the preparation and upkeep of client records, ensuring all documentation is current and adheres to confidentiality policies.
- Process, organize, and file essential paperwork such as intake forms, consent forms, and insurance documents.
- Oversee office communication, ensuring that messages are promptly delivered to the appropriate staff members.
- Assist with verifying insurance details and processing billing documentation as necessary.
- Offer clerical assistance to management and clinical teams, contributing to a smooth workflow and efficient service delivery.
- Respond to incoming calls and emails, addressing client inquiries promptly and redirecting calls to the appropriate team members as needed.
Peer Recovery Specialist
Our Community Home
2023.01 - Current
- Facilitate peer support by sharing personal recovery experiences, providing guidance, and helping clients navigate available resources.
- Assist clients in setting recovery goals, accessing community support services, and participating in support group activities.
- Promote a welcoming and supportive environment, ensuring a non-judgmental and empathetic approach to client care.
- Encourage clients to engage in their recovery journey, offering emotional support and resources as needed.
- Collaborate with clinical and management teams to ensure comprehensive care and continuous support for clients.
- Provide advocacy for clients, helping them access needed services and supporting their efforts to navigate social, medical, and legal systems as part of their recovery process.
Group Reservation Coordinator
Richmond Marriott
Richmond, VA
2021.01 - 2023.01
- Handle all aspects of group bookings, including reserving rooms, coordinating special requests, and ensuring all details are accurate and confirmed.
- Serve as the primary point of contact for group clients, addressing inquiries, providing information on accommodations, amenities, and coordinating any special needs or preferences.
- Work closely with various departments, including housekeeping, catering, and event planning, to ensure smooth execution of group reservations and events.
- Monitor booking trends, occupancy rates, and group reservation statistics, providing regular reports to management to assist in decision-making and forecasting.
- Work with the finance team to ensure timely invoicing, payment collection, and any billing adjustments related to group reservations.
Education
Associates - Social Work
JRCC
Richmond, VAHigh School Diploma -
Armstrong High School
Richmond, VASkills
- Microsoft Office
- Vista
- Windows
- Mac
- Billing processing
- Resource navigation assistance
- Office communication
- Clerical support
- Event planning collaboration
- Problem resolution strategies
- Team collaboration techniques
Accomplishments
Outstanding Guest Service Satisfaction, Marriott, 2021
Timeline
Office Assistance
LEVEL'S Mental Health Services
2023.01 - Current
Peer Recovery Specialist
Our Community Home
2023.01 - Current
Group Reservation Coordinator
Richmond Marriott
2021.01 - 2023.01
Associates - Social Work
JRCC
High School Diploma -
Armstrong High School