Devoyjaé Sanders
Dallas
Summary
Results-driven IT-focused operations professional with a strong background in project management and operational efficiency at The Relationship Clinic. Successfully implemented innovative logistics solutions that led to a 30% reduction in shipping costs. Expertise in technical documentation and team collaboration has consistently enhanced client satisfaction across various settings. Aiming to leverage proven skills to drive further operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative and Operations Intern
The Relationship Clinic
Duncanville
07.2024 - 03.2025
- Streamlined scheduling and client appointment processes utilizing SimplePractice and Microsoft Teams, significantly enhancing operational efficiency and client satisfaction
- Implemented an encrypted digital filing system for sensitive client records, ensuring strict HIPAA compliance and robust data security
- Led a logistics optimization project, reducing shipping costs by 30% through the adoption of cost-effective solutions using ShipStation+USPS
- Automated sales and invoicing processes with Square, decreasing manual workload and boosting transaction accuracy
- Developed and maintained Standard Operating Procedures (SOPs) for both onsite and remote teams, enhancing workflow consistency and operational clarity
- Improved video and podcast production turnaround time from 1-2 weeks to under 5 days by creating streamlined workflows and optimizing editing software
- Managed clinic budgets, meticulously tracking expenses, receipts, and transactions, ensuring compliance with established financial protocols
- Supported customer service efforts by addressing and resolving operational issues.
- Provided assistance with implementing new policies that improve efficiency within the workplace.
- Administered office productivity tools, including SharePoint, Google Drive, Microsoft Excel, and Word, supporting document management, presentations, and data analysis
- Facilitated secure access management using LastPass, safeguarding clinic operations and digital resources
- Developed and documented operational procedures to ensure efficient operations.
- Helped ensure compliance with industry regulations and company policies.
Property Manager
Extra Space Storage
06.2022 - 02.2024
- Workflow Automation: Designed and deployed custom workflows in SharePoint that automated routine business processes such as expense reporting and leave requests, reducing manual workload by 50% and increasing process compliance
- Project Collaboration Platform: Developed a SharePoint-based project management tool that integrated document management, task tracking, and team communication, which streamlined project delivery processes and improved cross-functional team productivity
- Data Management and Interactive Reporting: Utilized SharePoint lists for data management and integrated with Power BI to create dynamic, actionable reports that supported strategic business decisions and performance monitoring
- Implemented CRM strategies to nurture leads and improve customer retention, achieving a 15% increase in repeat customers through targeted communication and service offerings
- Employed advanced analytics with Power BI to extract actionable insights from customer data, guiding strategic decisions that enhanced revenue by 10%
Operations Manager
COOL VAPES
08.2021 - 06.2022
- Managed product listings and inventory for e-commerce growth, significantly enhancing online presence and sales
- Enhanced customer relations and operational processes through effective scheduling and team management
Direct Deposit Rep
Sykes
02.2018 - 08.2021
- Maintained professionalism and problem-solving acumen in a remote environment, enhancing client trust and satisfaction
- Actively engaged in process improvements, contributing to operational excellence
Store Assistant Manager
Foot Locker
Dallas
09.2015 - 02.2018
- Directed staff training sessions to improve product knowledge and customer service skills
- Analyzed sales data to identify trends and implement strategies for increasing revenue
- Provided exceptional customer service by addressing inquiries and concerns in a timely and professional manner
- Executed visual merchandising displays to enhance product visibility and appeal
- Managed inventory levels to ensure adequate stock availability and minimize overstock situations
Airman First Class
United States Air Force
08.2014 - 09.2015
- Led a team in training and operational logistics and coordinated / supervised transportation operations
- Implemented customized physical training programs to enhance strength, endurance, and flexibility
- Executed emergency procedures with precision and efficiency in high-pressure situations
- Enforced strict security protocols to ensure the safety and well-being of all personnel
- Mastered weapon handling techniques through rigorous training and practice
- Assisted in coordinating and executing various flight operations to support mission objectives
Education
Bachelor's Degree - Computer Information Systems, Cybersecurity
DeVry University
Keller, TX03.2025
Associate’s Degree - Programming Essentials
DeVry University
Dallas, TX11.2023
Associate of Applied Science - Computer And Information Systems
DeVry University
Dallas, TX01-2023
Skills
- Project management
- Technical documentation
- Team collaboration
- Operational Streamlining
- Analytical skills
- Vendor management
- Business analysis
- Task prioritization
References
- G.P. Wardlaw, M.A., LMFT-S, LPC-S, NCC, Practitioner, Owner & Co-Founder, The Relationship Clinic, admin@therelationshipclinic.com, (254) 294-7572, www.therelationshipclinic.com
- Brittney Wardlaw, Business Consultant, BW Consulting firm, brittney@bwconsultingfirm.com, (856) 364-0621
- Kelvin Sanders, Network Admin, Merritt Communications, kelvin.sanders@ymail.com, (469) 984-5138
- Loay Saleem, Head of IT, The Relationship Clinic, +1 (469) 487-8171
- Andy, Co-Property Manager, Extra Space Storage, (313) 213-5331
Key Skills And Technologies
Python, C++, C, Java, PHP, JavaScript, SQL, Bash, Azure, VMWare, Hyper-V, Routing, Switching, SANs, VoIP, VPN Configuration, Firewall Management, O365, Azure Active Directory, Linux (Ubuntu, CentOS, Red Hat), Windows Server (2016, 2019, 2022), Active Directory, Group Policy Management, Infrastructure security, vulnerability monitoring, data protection, encryption protocols, HIPAA compliance, identity and access management (IAM), incident response, penetration testing basics, ServiceNow, SharePoint, Power BI, Visual Studio Code, GitHub, JIRA, Docker, Kubernetes, Microsoft Azure, AWS, Google Cloud, Virtual Machine Management, SaaS/PaaS/IaaS Deployment, SQL, MySQL, PostgreSQL, Power BI, Tableau, ETL Pipelines, Data Warehousing, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Google Workspace, SimplePractice, ShipStation, Square, LastPass, QuickBooks, Workflow Optimization, Team management, cross-functional collaboration, customer service excellence, business process improvement, documentation and reporting, Video Editing (Adobe Premiere Pro, DaVinci Resolve, Final Cut Pro), Podcast Production, Audio Editing, Graphic Design Basics
Military Service
United States Air Force, Airman First Class, 08/01/14, 09/01/15, Led a team in training and operational logistics and coordinated / supervised transportation operations., Implemented customized physical training programs to enhance strength, endurance, and flexibility., Executed emergency procedures with precision and efficiency in high-pressure situations., Enforced strict security protocols to ensure the safety and well-being of all personnel., Mastered weapon handling techniques through rigorous training and practice., Assisted in coordinating and executing various flight operations to support mission objectives.
Accomplishments
- Graduated with high honors
- Dean's list several consecutive years to graduation
Certification
- Diverse communication badge
References
References available upon request.
Timeline
Administrative and Operations Intern
The Relationship Clinic
07.2024 - 03.2025
Property Manager
Extra Space Storage
06.2022 - 02.2024
Operations Manager
COOL VAPES
08.2021 - 06.2022
Direct Deposit Rep
Sykes
02.2018 - 08.2021
Store Assistant Manager
Foot Locker
09.2015 - 02.2018
Airman First Class
United States Air Force
08.2014 - 09.2015
Bachelor's Degree - Computer Information Systems, Cybersecurity
DeVry University
Associate’s Degree - Programming Essentials
DeVry University
Associate of Applied Science - Computer And Information Systems
DeVry University
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