DEVRAJ GOTHANA
Tampa,FL
Summary
As a Cybersecurity student at the University of South Florida, I am actively seeking technical positions. My college conferral date is May 2025. Packed with a strong background in Technical Account Management, Security, Customer Service, and Computer Hardware and Software maintenance, I bring a diverse skill set to the table with strong written and verbal communication. My dedication to information security and my perspicacity towards technical challenges make me a valuable asset for any tech company. I am eager to apply my knowledge and gain further practical experience in a professional setting, while contributing my passion for cybersecurity to the team.
Overview
6
6
years of professional experience
Work History
Information Technology Intern
Gohil Investments
06.2024 - 08.2024
- Conducted software installations and updates on 30+ company devices to ensure optimal performance.
- Assisted in the implementation of cybersecurity measures to protect company data and systems.
- Collaborated with IT team to troubleshoot and resolve OS-related issues, ensuring efficient system performance.
- Managed user accounts, permissions, and access controls for all 40 employees in a department to maintain data security across all platforms.
Technical Account Manager Intern
Tanium
06.2023 - 08.2023
- Spearheaded the development of executive account overviews, effectively communicating with stakeholders, identifying potential issues, and aligning key business initiatives to drive strategic cybersecurity outcomes
- Utilized Microsoft Sharepoint and Outlook for effective and secure communication of information and files
- Enforced tools such as Jira for logging issues and Servicenow for logging customer cases
- Innovatively crafted custom Tanium sensors, revolutionizing data collection and analysis, while facilitating seamless detection of endpoint variables, contributing to enhanced threat detection and response capabilities
- Designed and implemented a fully automated software bundle in Tanium, enabling efficient application installation, update checks, and automatic updates on endpoints every Tuesday
- This streamlined process enhanced software availability, security, and compliance across the network while minimizing manual intervention
- Finally, I presented this project in a professional manner to peers and upper management
Freelance Computer Hardware Engineer
Upwork
10.2018 - 08.2021
- Completed troubleshooting for 75+ Windows, Linux, and MacOS based desktops and laptops
- Performed installation, maintenance and repair for complex internal computer hardware for 40+ systems and various software applications
- Developed plans to safeguard computer files against modification, destruction or disclosure for 60+ customers
- Remediated 120 vulnerabilities in varying systems allowing for a 98% resolution rate
AppleCare+ Advisor
Apple
02.2021 - 07.2021
- Managed over 30 customer calls daily
- Demonstrated excellent customer service by actively listening to customers' needs and empathically discussing solutions
- Leveraged internal ticketing systems to manage actions taken on customer accounts, providing product support resolutions
Education
Bachelor's - Information Security
University of South Florida
Tampa, FL05.2025
Associate's - Information Technology
University of Central Florida
Orlando, FL05.2023
Skills
- Agile
- Computer Networking
- Customer Service
- Data Structures & Algorithms
- JavaScript
- C/C
- Java
- SQL
- Python
- Communications
- Word/Pages/Docs
- Excel/Numbers/Sheets
- TCP/IP
- DNS
- HTTP
- SMTP
- Information Security
- SOC
- Compliance
- GRC
- Windows
- MacOS
- Linux/Unix
- Interpersonal Skills
- JIRA
- SAP Products
- Microsoft Azure
- IAM
- EDR
- Vulnerability Management
- Ticketing Systems
- Firewall
- CIA
- VMWare
- Active Directory
- Splunk
- SIEM
- M365
- NIST
- IoT
- OT Detection
Timeline
Information Technology Intern
Gohil Investments
06.2024 - 08.2024
Technical Account Manager Intern
Tanium
06.2023 - 08.2023
AppleCare+ Advisor
Apple
02.2021 - 07.2021
Freelance Computer Hardware Engineer
Upwork
10.2018 - 08.2021
Bachelor's - Information Security
University of South Florida
Associate's - Information Technology
University of Central Florida
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