Hi, I’m
DEVREY V. MATTHEWS
Brandywine,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
1
Certification
Work History
Tripoint Solutions
Business Analyst
11.2022 - Current
Job overview
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Prepared PowerPoint presentations for Stakeholders.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined quality assurance.
- Administered Jira program, keeping risk low by proactively examining processes and related documentation.
- Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
- Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
- Prepared, maintained and distributed project reports to appropriate stakeholders.
- Reported on status for each project to appropriate stakeholders.
- Created and maintained quarterly reports to make project progress, annual corporate strategy and upcoming projects information available to stakeholders throughout organization.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Evaluated facilities equipment and interpreted data.
- Streamlined GFE operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Used in-house tracking system to schedule shipments of government equipment to contractors.
Federal, BPA Services
Jr. Business Analyst
01.2021 - 05.2021
Job overview
- Conducted research, analysis and coordination on actions and issues identified by client
- Administered enhancements and maintenance of FAA application
- Lead Scrum team, as Scrum Master and facilitated daily stand ups, release planning, retrospectives, and requirements
- Jira Project Administrator: Managed backlog, permissions, workflows, and process audits
- Provided technical editing support in developing, reviewing, editing correspondence, reports, SOPs, directives, investigations, audits, utilized various templates and other guidance documentation
- Scheduled and coordinated variety of client meetings with FAA customers
- Produced meeting materials in preparation for meetings and attend and document meeting minutes
- Performed quality assurance testing of software tool and provide findings and recommendations to system developers
- Assisted in maintaining and updating existing Knowledge Sharing Network (KSN) sites, including design and content, utilizing FAA standard design tools including but not limited to SharePoint
- Performed data analytics to identify trends, and maintain information in various databases
- Organize and maintain multiple years of data in large Excel spreadsheets
- Produced and organized and edited Power Point Slides for presentations
Amazon Customer Service
Delivery Associate
02.2020 - 05.2021
Job overview
- Worked part time while also pursuing training.
- Delivered packages to customer doorsteps and business offices
- Communicated customer complaints, requests, and feedback to company management for swift resolution
- Loaded truck and properly secured items to prevent damage for deliveries
- Completed on-time deliveries by choosing best and most efficient routes
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images
- Completed rush deliveries on tight timetables to satisfy customer needs
JBG Smith L'Enfant Plaza
Property Administrator
09.2019 - 12.2019
Job overview
- Responsible for answering all telephone calls, assisting or resolving problems with caller and communicating to appropriate person(s) with timely updates
- Managing Angus automated work ticket system to include entering and closing tickets and preparing reports and graphs as requested
- Analyzed and evaluated monthly and quarterly financial statements
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Collected, arranged and input information into database system.
George Mason University Law School
Data Support Specialist
02.2019 - 08.2019
Job overview
- Maintained MS Excel documents of various subjects and areas
- Managed the preparation for program events and symposiums
- Prepared and processed department vouchers
- Applied data entry knowledge and content analysis skills to resolve indecipherable or garbled messages
- Reviewed and updated correspondence files and student server database information to maintain accurate records.
Ratner Prestia
Logistics Office Manager
12.2017 - 05.2018
Job overview
- Administered credentials for suite access as there are around 2000 files of highly sensitive documents that are domestically housed
- Set up AV connection for weekly conference meetings between local and regional offices
- Managed all copiers, printers, fax and mail machines which entailed maintaining maintenance, upkeep, account information
- Administered and ordered office supplies, performed daily maintenance on computer hardware and building maintenance request such as water leaks, burnt out lights, and small repairs to office furniture
Metropolitan Washington Airports Authority
Logistics Specialist
05.2015 - 12.2017
Job overview
- Coordinating all clerical staff & utilizing office equipment effectively
- Coordinating scheduling and preparation readiness for staff meetings, corporate conferences, and special events
- Correspondent with all corporate office staff to assure daily operations and maintenance request were being handled in compliance with all protocols and procedures
- Assisted with Contracts with Vendors
- Operated postal machines, including postage meters and mail-processing machines
- Updated and maintained mailing lists and customer records
- Maintained mailroom supply inventories, purchase orders and vendor supplies
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Worked with HR staff to prepare onboarding handbooks
Education
University of Maryland Eastern ShorePrincess Anne, MD
B.S from Business Management
2011
Skills
- Scrum Methodology
- Work Organizing and Prioritizing
- Atlassian JIRA
- Agile and Scrum Environments
- Write Reports
- User Acceptance Testing (UAT)
- Project Management
- Requirements
- User Stories
- Report Writing
- Data Collection and Analysis
- Team Management and Leadership
- Agile (Kanban and Scrum)
- HTML/CSS
- Microsoft Suite Expert
Certification
Certified Business Analysis Professional (CBAP), 2020
Certified Scrum Master (CSM), 2021
Timeline
Business Analyst
Tripoint Solutions
11.2022 - Current
Jr. Business Analyst
Federal, BPA Services
01.2021 - 05.2021
Delivery Associate
Amazon Customer Service
02.2020 - 05.2021
Property Administrator
JBG Smith L'Enfant Plaza
09.2019 - 12.2019
Data Support Specialist
George Mason University Law School
02.2019 - 08.2019
Logistics Office Manager
Ratner Prestia
12.2017 - 05.2018
Logistics Specialist
Metropolitan Washington Airports Authority
05.2015 - 12.2017
University of Maryland Eastern Shore
B.S from Business Management
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