Devri Dowis

Streamlined specialized projects or programs related to Field Operations performance and training.

• Selected Contributions:.
• Developed a training program aimed at promoting diversity and increased talent for incoming new hire class.
• Crafted a new hire system that put employees to work 2 months sooner, increasing customer service numbers by 10%.
• Conducted continuing education certification courses for licensed adjusters.
• Encouraged and emClairered leaders within GEICO Learning to develop and drive DEI strategies within their own teams.
• Taught using virtual classrooms and eLearning tools to identify assessments and training opportunities.
• Enhanced trainees final test scores by 20% in one-year period by implementing new curriculum.
• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
• Delivered on-site IT and AV technical support for 20 staff.
• Launched up staff workstations with PCs, Macs, phones and laptops.
• Obtained authorizations from multiple insurance carriers for various levels of care.
• Submitted cases for criteria failures and helped facilitate resolutions and approvals.
• Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
• Devise or identify solutions for irregular requests and issues.
• Facilitated workgroup meetings with medical personnel to find effective solutions to issues.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Launched quality assurance practices for each phase of development
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Provide oversight and direction for company HR complJessicace with all local, state and federal laws, in addition to establishing organizational standards, collaborating cross-functionally with internal teams including supply chain, quality assurance, procurement, marketing, and finance.
• Key in professional development and onboarding process for all newly hired employees within all departments of company.
• Led all company wide diversity efforts including creating client and employee inclusion programming and developed performance metrics and goals for diversity recruiting efforts.
• Selected Contributions:.
• Created company-wide safety procedures in response to Covid-19 Pandemic.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
• Identified business development challenges and customer concerns for proactive resolution.
• Negotiated terms of business acquisitions to increase business base and solidify market presence.
• Conceptualized and implemented leadership development training program that increased retention of employees by 40%.
• Vital in contract negotiations designed to save company $75,000 in one year.
• Restructured salary schedule to save company $30,000.
• Instructed development program resulting in the boost in employee’s productivity by 30%.
• Designed and delivered innovative procedures and activities for employee development based on data received from research.
• Managed programs that helped cultivate healthy company culture.
• Evaluated monthly operations to assess complJessicace with budgets and determine necessary adjustments for future plans.
• Essential in analyzing research on emerging trends and capitalized on finds to develop products, services and strategies.
• Introduced and cast full vision of connecting employees to purpose through guiding principles and healthy culture.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Prepared annual budgets with controls to prevent overages.

• Interacted well with facilities and patients to build connections and nurture relationships.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Promoted positive customer experience through day-to-day supervision and management of skilled nursing facility.
• Reported issues to higher management with great detail.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Assisted speech therapy patients in functioning adequately in home, and community environments.
• Evaluated speech and language abilities by administering diagnostic tests.
• Taught planned educational programs in speech therapy.
• Managed caseload of 20+ long-term care patients.
• Participated in special events to promote available resources.
• Contributed to team meetings and collaborated with management in patient recovery program decision-making process.
• Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
• Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
• Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
• Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
• Performed or oversaw initial patient assessments and evaluated response to treatment interventions.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.