Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devron Keith

Atlanta,GA

Summary

As the Product Owner of Cloud Systems, I am responsible for overseeing and governing our Product Software Development Life Cycle (SDLC) policy, as well as managing AWS services across all environments, including Development, Release Candidate, and Production. I consider myself a versatile individual who seeks opportunities to learn and prioritize understanding others' perspectives before seeking to be understood.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Product Owner

Aveanna Heathcare
05.2021 - Current
  • Defined a Comprehensive AWS Tagging Strategy. This objective aims to provide business stakeholders with a clear understanding of the services currently in use, those that are not in use, potential cost reduction opportunities, the relationships between AWS services that support applications, and cost indicators for future applications utilizing similar resources.
  • Designed and implemented data analytics platforms, such as AWS QuickSight. This initiative significantly enhanced the Revenue Cycle Management department's capacity to prioritize claims based on timely filing deadlines and related revenue.
  • Defined a comprehensive strategy for the Enterprise Escalation Process Methodology using tools such as PagerDuty and Jira Management Service OpsGenie. The objective of this process is to serve as a connector that enhances various processes, policies, Root Cause Analysis, and SOX-required regulations. Ultimately, this approach aims to provide the business with the necessary metrics to make informed decisions that address the most impactful issues.
  • Defined an AWS right-sizing strategy in alignment with AWS best practices. Following the implementation of the new right-sizing recommendations based on AWS CloudWatch utilization metrics, the IT department achieved a month-over-month cost reduction of 40%.
  • I spearheaded our AWS Disaster Recovery initiative to ensure the recoverability of all business data and systems in the event of a regional outage. This involved collaborating with stakeholders to determine the acceptable level of data loss (Recovery Point Objective, or RPO) that the business would consider permissible during a disaster situation.
  • Implemented Agile methodologies and a Continuous Integration/Continuous Deployment (CI/CD) truck-base development tool this includes the Concourse application to enhance team collaboration, reduce deployment failure rates, and equip the escalation triage team with information that improves resolution times during escalation events using tools including Jira COMPASS, and GitHub
  • Collaborated effectively with vendor support, developers, and the operations team to ensure that problem statements are clearly understood before any work is initiated. This approach ensures that all teams involved have a shared understanding of what constitutes success and the potential impact if issues are not addressed.
  • Identifyed the core challenge requiring resolution through the Problem Statement methodology. Which results to a comprehensive understanding of "Who Is Impacted," "What We Aim to Achieve," and "What the Consequences Will Be If the Issue Remains Unresolved.
  • Conducted the quarterly review of SOX requirements, ensuring adherence to best practices regarding the separation of duties and least privilege principles from a Change Advisory Board perspective.

System Administrator/NOC Lead

Aveanna Healthcare, LLC
01.2016 - 05.2021
  • Established suitable thresholds using the monitoring tool to notify the appropriate channels concerning each critical application, system, and service.
  • Managed personal and third-party SSL certificates through IIS, ensuring all SSL certificates are renewed prior to their expiration dates. This includes internal and external monitoring tools such PRTG, GoDaddy, and A10 load balancer
  • Managed and monitored SSL certificates on a monthly basis to ensure the accurate documentation and accounting of private key (PEM) files using tools such as Secret Server
  • Managed and maintained end-of-life updates and security patches for applications to ensure ongoing business functionality and the continuity of services.
  • Developed and maintained documentation outlining step-by-step instructions for implementing application service updates in accordance with SOX requirements.
  • Provided third-level, and on-call support to our second-level team, specifically the End-User Support Team.
  • Ensured premium support for our executive team.
  • Participate in various ad-hoc projects, including the migration of virtual machines from the legacy data center to the newly provisioned data center.
  • Consolidated the DNS registrar by migrating domain names from various registrars to a single tenant. This includes registrars like GoDaddy, Network Solutions, and WIX
  • As NOC Lead, I collaborated with various IT departments, including the IT Service Desk, Mobility, and Infrastructure, to establish a workflow for the NOC team in response to notifications and alerts that required action including services such as ping, print spooler, netlogon, URL sites, etc.

Desktop Analyst

CSG International
09.2014 - 02.2016
  • Delivered on-site and remote technical support to users, including analysis, software troubleshooting, and hardware repairs.
  • Conducted hardware and software assessments and installations in alignment with our approved applications procurement list.
  • Provided executive-level support to our leadership team, including video conferencing, tailored hardware solutions, and on-call assistance.

Education

Diploma - Network Specialist in IT Infrastructure

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Critical Thinker
  • Data Governance
  • Cloud Solution Architect
  • Problem Identifier
  • DevOps

Certification

  • AWS Solution Architect Associate Certified
  • AWS Developer Associate Certified
  • ITIL v3 Foundation Certified
  • HDI Customer Support Technician Certified
  • COMP TIA A+ Certified

Timeline

IT Product Owner

Aveanna Heathcare
05.2021 - Current

System Administrator/NOC Lead

Aveanna Healthcare, LLC
01.2016 - 05.2021

Desktop Analyst

CSG International
09.2014 - 02.2016

Diploma - Network Specialist in IT Infrastructure

Gwinnett Technical College

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Devron Keith