Devyani Sullins
Crowley
Summary
Detail-oriented financial and operations professional with expertise in budgeting, financial tracking, and reporting. Proven ability to enhance processes and maintain financial accuracy through strong analytical skills. Experienced in using ServiceNow for effective ticketing and workflow management across departments. Recognized for exceptional organizational skills and the capacity to handle multiple priorities in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Analyst
Golden1 Credit Union
Sacramento
06.2023 - Current
- Monitor and prepare departmental budgets to ensure financial accuracy and alignment with forecasts, facilitating informed decision-making.
- Prepare financial reports and spreadsheets for internal review, enhancing visibility into financial performance.
- Enter and track requests in ServiceNow, maintaining accurate documentation and timely follow-up.
- Reconcile invoices while verifying financial data to ensure compliance with standards.
- Maintain, organize financial and operational records for efficient audit access.
- Collaborate with internal teams to enhance workflows and streamline approval processes, reducing turnaround times.
- Support audits by organizing documentation and validating financial data effectively.
- Evaluate processes to identify potential risks, assessing disruption probability and impact.
Loan Maintenance Specialist
Exeter Finance
Irving
12.2022 - 06.2023
- Ensured accuracy and completeness in tasks, enhancing reliability of loan maintenance operations.
- Researched and documented processes to implement solutions for issue reconciliation, improving resolution time.
- Managed daily workflows and assignments, adhering to service-level objectives.
- Conducted account-level reviews and documentation, ensuring effective processing and compliance with standards.
Caliber Collision
Customer Service Specialist
Fort Worth
06.2022 - 12.2022
- Researched and documented discrepancies in financial records, leading to accurate reconciliation and resolution of financial discrepancy.
- Utilized advanced problem-solving skills to identify and resolve issues, enhancing overall financial accuracy and operational efficiency.
- Implemented new procedures to streamline reconciliation processes, resulting in a significant reduction in errors and processing time.
- Monitored scheduled work volume and recommended optimizations for workflow and efficiency.
- Created and maintained daily reports and identified and reported compliance issues to management.
- Directed and guided team members, supporting their development and aligning efforts with project goals.
Mortgage Underwriter
PennyMac Loan Services
Plano
12.2019 - 05.2022
- Prioritized information requests from internal and external stakeholders, ensuring timely and effective responses to support decision-making.
- Evaluated risk analysis activities to provide actionable recommendations to mitigate risks and enhance decision-making.
- Analyzed reports and supporting documentation for examinations by governing agencies, ensuring accuracy and compliance with established standards.
- Created and Maintained Departmental policies and procedures and training materials to ensure compliance with Government Sponsored Enterprises (GSE), and Federal and State regulatory agencies.
- Audited applications and government databases for data accuracy and integrity.
Loan Analyst
US Small Business ADM
Sacramento
09.2017 - 08.2019
- Drafted, analyzed, and negotiated contracts to ensure compliance with organizational standards and favorable terms.
- Evaluated risk analysis activities and provided recommendations to enhance decision-making processes.
- Audited applications and government databases to verify data accuracy and integrity.
- Hosted daily morning meetings to prioritize tasks and align team objectives.
- Facilitated communication and collaboration within the team to boost productivity.
- Monitored project progress and resolved issues to meet daily objectives.
- Analyzed financial documents to deliver insights that informed strategic planning.
Loan Processor
VITEK Mortgage Group
Sacramento
06.2016 - 04.2017
- Completed loan submissions and documented activity in the Loan Origination System (LOS) for various loan types, including Conventional, FHA and VA.
- Ordered and reviewed appraisals, Title reports, credit reports, flood certificates and Tax certificates to ensure accuracy and compliance to guidelines.
- Thoroughly reviewed all documentation prior to submission to underwriting to ensure completeness and accuracy.
- Coordinated with Mortgage Loan Originators (MLOs), buyers, sellers, title companies, escrow agents, and real estate agents to obtain required documentation and facilitate smooth transactions.
Underwriter
Summit Funding Group
Sacramento
10.2015 - 02.2016
- Generated and analyzed reports and documentation for examinations by governing agencies, ensuring compliance and thorough evaluation.
- Evaluated risk analysis activities to formulate actionable recommendations, enhancing decision-making processes.
- Analyzed financial documents to deliver informed recommendations, supporting effective risk management.
Loan Analyst
Bank of America
Sacramento
03.2011 - 10.2015
- Investigated and evaluated credit history to determine creditworthiness on home and business loans.
- Evaluated Contracts, Title policies, Appraisals, credit reports, pay stubs, and W-2s to ensure data accuracy and met policy guidelines and worked with various financial documents such as tax returns, income (profit and loss) statements, schedules of liabilities, and balance sheets for home and business loans.
- Coordinated with loan officers on closing dates, managed email correspondence for document review, and made necessary adjustments to ensure accuracy.
- Communicated with applicants via email and written correspondence explaining the disposition of loans.
- Managed email correspondence with customers for loan document review and updates.
- Communicated loan dispositions clearly to applicants through written correspondence.
- Maintained comprehensive documentation of financial transactions to support efficient loan processing.
- Researched and documented reconciliations, resolving discrepancies through effective problem-solving.
Education
Certificate of Technical Studies -
MTI College
Sacramento, CA08-2007
Skills
- Financial analysis and budgeting
- Process improvement and risk assessment
- Data analysis
- Compliance auditing and data reconciliation
Languages
Gujarati
Professional
Hindi
Professional
Certification
Computer Science
Timeline
Business Analyst
Golden1 Credit Union
06.2023 - Current
Loan Maintenance Specialist
Exeter Finance
12.2022 - 06.2023
Caliber Collision
Customer Service Specialist
06.2022 - 12.2022
Mortgage Underwriter
PennyMac Loan Services
12.2019 - 05.2022
Loan Analyst
US Small Business ADM
09.2017 - 08.2019
Loan Processor
VITEK Mortgage Group
06.2016 - 04.2017
Underwriter
Summit Funding Group
10.2015 - 02.2016
Loan Analyst
Bank of America
03.2011 - 10.2015
Certificate of Technical Studies -
MTI College