Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Devyn Ersery

Charlotte,NC

Summary

Dynamic, energetic, and engaging personality with a background in performance, public speaking, and guest-facing leadership roles. Skilled in hosting, emceeing, and brand representation with a confident, adaptable presentation style. Combines theater and modeling experience with years in hospitality and sales, demonstrating strong communication, improvisation, and audience engagement skills.

Overview

8
8
years of professional experience

Work History

Server

Link & Pin Arboretum
03.2024 - Current
  • Engaged guests with warmth and professionalism, delivering personalized service and enhancing dining experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Developed strong rapport with regular guests, resulting in consistently high tip averages, frequent guest requests, and numerous positive customer reviews.
  • Achieved a 98% customer satisfaction rating through consistent excellence in service delivery.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Recognized by management for charisma, attentiveness, and strong team collaboration.

Car Sales Consultant

Byrider
03.2023 - 12.2023
  • Engaged clients in high-energy, informative consultations, confidently presenting vehicle features and financing options.
  • Built lasting relationships through follow-ups and exceptional interpersonal communication.
  • Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
  • Fostered referral business by consistently delivering a memorable, customer-first experience.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Represented the dealership brand with integrity and enthusiasm.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.

Bar Manager & Server

Safe Harbor Peninsula Yacht Club
05.2021 - 01.2023
  • Hosted and emceed member events and private functions, showcasing live performance and public speaking skills.
  • Engaged members with a charismatic and attentive presence, enhancing guest satisfaction and retention.
  • Handled special requests and unexpected challenges with adaptability and quick thinking.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Closed out cash register and prepared cashier report at close of business.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, supported needs of 15 person wait staff.

Shift Leader / Baker / Key Holder

Bruegger’s Bagels
09.2020 - 07.2021
  • Supervised 5 person staff during peak hours while ensuring efficient shift operations and quality control.
  • Prepared and delivered catering orders with precise timing and visual presentation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Maintained strong brand representation through professionalism and reliability.

Kitchen Cook

Five Guys
01.2020 - 09.2020
  • Collaborated with kitchen and front-of-house staff to ensure seamless food service flow.
  • Maintained high food safety standards and operational cleanliness in a high-volume environment.
  • Contributed to a positive, team-focused work environment.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours with 95% success.

Shift Manager / PR Manager / Key Holder

Freshii
03.2019 - 10.2019
  • Managed store operations, staff performance, and day-to-day shift execution.
  • Created and launched in-store promotions, menu specials, and social media campaigns.
  • Engaged with local communities through PR events and brand initiatives.
  • Memorized over 87% of regular customer names and preferences, fostering deep guest connections.
  • Served as the public-facing voice of the brand, delivering service with enthusiasm and style.

Crew Member

Wendy’s
03.2017 - 01.2019
  • Worked front counter, drive-thru and other areas.
  • Trained 2 new employees on customer service expectations and shift duties.
  • Contributed to a high-energy team environment during peak service periods.
  • Took orders, prepared meals, and collected payments.

Education

B.S. - Recording Arts

Full Sail University
Orlando, FL
02.2019

Diploma - Performing Arts

Clayton High School
Clayton, NC
06.2016

Certificate of completion -

John Casablancas Modeling/Talent Agency
Cary, NC
06.2015

Skills

  • Hosting & Emceeing
  • Public Speaking & Communication
  • Improvisation
  • Brand Representation
  • Time Management
  • Team Leadership
  • Live Performance
  • Multitasking
  • Adaptability
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Accomplishments

  • Supervised team of 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 98% customer satisfaction rating.
  • Resolved product issue through consumer testing.

Timeline

Server

Link & Pin Arboretum
03.2024 - Current

Car Sales Consultant

Byrider
03.2023 - 12.2023

Bar Manager & Server

Safe Harbor Peninsula Yacht Club
05.2021 - 01.2023

Shift Leader / Baker / Key Holder

Bruegger’s Bagels
09.2020 - 07.2021

Kitchen Cook

Five Guys
01.2020 - 09.2020

Shift Manager / PR Manager / Key Holder

Freshii
03.2019 - 10.2019

Crew Member

Wendy’s
03.2017 - 01.2019

B.S. - Recording Arts

Full Sail University

Diploma - Performing Arts

Clayton High School

Certificate of completion -

John Casablancas Modeling/Talent Agency

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