To work where I am eligible to use my experience to benefit the company and allow myself to grow.
Able to work and remain calm in a stressful environment
Able to operate tools and equipment
Sharp, quick learner; proven ability to adapt quickly to a challenge
Strong organization and planning skills
Easy to work with; a cooperative and supportive peer
Thrive in a dynamic and challenging environment
Outstanding person-to-person communication skills
Can defuse situations with angry customers fairly quickly
Understanding when it comes to problems whether it's from a customer or co-worker
Great when it comes to customer service
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Deli Associate
Kroger
11.2022 - Current
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Greeted customers at counter to fulfill requests and answer questions.
Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Assisting customers with orders, finding items, and addressing their needs.
Cashier
Whataburger
09.2021 - 08.2022
Worked in the deli department, assisting customers with orders, finding items, and addressing their needs.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.