Devyn Bowen
Lewiston
Summary
Dynamic Information Specialist and Graphic Designer with proven expertise in helping to enhance customer satisfaction through effective communication and issue resolution. Skilled in database administration and report generation, I excel at transforming complex data into user-friendly formats, driving informed decision-making, and fostering a collaborative environment.
Overview
19
19
years of professional experience
Work History
Information Specialist/Graphic Designer
Independent Contractor
08.2011 - Current
- Used database to research, gather, analyze and present data.
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Prepared reports by collecting, analyzing, and summarizing information.
- Researched and analyzed information into briefing papers, reports and project papers.
- Organized and presented information in user-friendly documents and websites.
- Developed comprehensive research guides for specific subjects, assisting users in locating relevant materials efficiently.
Front Office Administrator
UTOPIA
06.2010 - 04.2011
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
Dental Assistant
Provo Pediatric Dental
07.2006 - 06.2010
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Education
Bachelor of Science - Health Information Management
07-2026
- Awarded Excellence Award for assessment submission
- Invited to joing NSLS Honor Society
Bachelor of Science - Web Design
08-2011
- Dean's List
Skills
- Information management
- Regulatory compliance
- Database administration
- Record preparation
- Order interpretation
- Issue management
- Report generation
- Records maintenance
- Security awareness
- Customer and client relations
- Computer proficiency
Timeline
Information Specialist/Graphic Designer - Independent Contractor
08.2011 - Current
Front Office Administrator - UTOPIA
06.2010 - 04.2011
Dental Assistant - Provo Pediatric Dental
07.2006 - 06.2010
Western Governers University - Bachelor of Science, Health Information Management
Stevens Henager College - Bachelor of Science, Web Design
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