Devyn Brewer
Phoenix,AZ
Summary
Dedicated and personable server with a proven track record of delivering exceptional customer experiences in upscale dining establishments. Skilled in menu presentation, order accuracy, and efficient service delivery. Adept at building rapport with patrons, offering personalized recommendations, and ensuring a memorable dining experience. Possesses strong communication and multitasking abilities, along with a keen attention to detail. Committed to upholding the highest standards of professionalism and contributing to the success of the team and establishment. I am a very motivated person that has a lot of knowledge and experience in customer service, team leadership, & call center processes as well as managerial experience leading teams of 70 plus employees .
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service & Sales Manager
Select Blinds
11.2018 - Current
- Provide leadership and guidance to the sales team, fostering a collaborative and motivated work environment.
- Set clear performance expectations, KPIs, and sales targets for individual team members.
- Coach, mentor, and provide ongoing training to enhance the skills and capabilities of the sales team.
- Collaborate with cross-functional teams, including marketing and product development, to drive integrated sales campaigns.
- Drive the sales team to achieve and exceed sales quotas, while maintaining a focus on long-term customer value.
- Regularly review sales performance metrics, analyze trends, and generate reports for senior management.
- Apply market insights to refine sales strategies and tactics for optimal market penetration.
- Excellent communication and interpersonal skills.
- Ensure that the customer service team delivers outstanding service in line with company standards and values.
- Continuously seek opportunities to improve customer service processes and optimize the customer journey.
- Streamline customer service processes to enhance efficiency and effectiveness, minimizing response times and maximizing issue resolution rates.
- Implement quality assurance measures to monitor and evaluate customer interactions, ensuring consistency and adherence to company policies.
- Utilize data-driven insights to make informed decisions for process improvements and training initiatives.
- Develop and deliver training programs for new and existing customer service representatives, focusing on product knowledge, communication skills, and conflict resolution.
- Strong problem-solving and conflict resolution abilities.
- Analytical mindset with the ability to interpret data and make strategic recommendations.
Server
The Old Spaghetti Factory
03.2020 - 02.2022
- Took orders for drinks from guests and delivered them accurately and promptly
- Operated as sole bartender on weekday shifts
- Received Title 4 Bartending License
- Served food and beverages promptly with focused attention to customer needs.
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Kept the bar area safe, clean, and well-stocked throughout each working shift
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hostess/Server
The Cheesecake Factory
01.2014 - 09.2018
- Welcoming and sitting diners comfortably in the dining section
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant
- Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
High School Diploma -
Silverado High School
Victorville, CA07.2013
Associate of Science - Psychology
Riverside City Community College
Riverside, CA08.2016
Skills
- Keeping the team motivated and focused on achieving sales goals
- Providing guidance, feedback, and support to help team members improve their sales techniques
- Understanding team members' concerns and client needs
- Developing sales strategies, setting goals, and creating action plans
- Staying informed about industry trends, competitors, and customer preferences
- Using customer relationship management tools to manage leads, contacts, and deals
- Understanding and addressing customer concerns with empathy and a positive attitude
- Excel
- Accurately recording customer orders and ensuring they are prepared and delivered correctly
- Juggling multiple tables and tasks while maintaining a smooth dining experience for all customers
- Suggest additional items such as appetizers, desserts, or specialty drinks to enhance customer experience
- Managing payments, processing bills, and returning accurate change when necessary
- Collaborating with kitchen staff, bartenders, and other servers to ensure seamless service
- If serving alcohol, having knowledge of wines, beers, and cocktails, and being able to make recommendations
- Adhering to food safety and hygiene standards to ensure the health and safety of customers
- Double-checking orders and ensuring they match customer requests accurately
- A strong understanding of cocktail recipes, ingredients, and mixing techniques is fundamental
- Familiarity with a wide range of alcoholic and non-alcoholic beverages, including spirits, wines, beers, and mixers
- Juggling multiple drink orders, managing various tasks, and interacting with customers simultaneously
- Managing transactions, giving correct change, and processing payments accurately
- Collaborating with other bartenders, servers, and kitchen staff to ensure smooth operations
- Fraud Prevention
- Business Development and Planning
- Customer Relationship Management
- Human Resource Management
- Sales Statistics Analysis
- Salesforce Software
- Managing reservations, waiting lists, and seating arrangements efficiently
- Juggling various tasks, such as answering phones, greeting guests, and assisting servers
- Collaborating with servers, bartenders, and kitchen staff to ensure smooth operations
Certification
- Food Handler Certification Card
- Title 4 Bartending License
- Team Management Courses
- Training and Development Courses
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Server
The Old Spaghetti Factory
03.2020 - 02.2022
Customer Service & Sales Manager
Select Blinds
11.2018 - Current
Hostess/Server
The Cheesecake Factory
01.2014 - 09.2018
High School Diploma -
Silverado High School
Associate of Science - Psychology
Riverside City Community College
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