Devyn Brown-Dawkins
Port Orange,FL
Summary
Dynamic and results-oriented professional with extensive experience at Marshalls and Dollar General, excelling in customer engagement and cash handling. Demonstrated leadership qualities and a keen attention to detail, significantly enhancing customer satisfaction and store operations. Skilled in fostering a positive shopping environment and streamlining processes for optimal efficiency.
Overview
7
7
years of professional experience
Work History
Woman’s Associate
Marshalls
09.2024 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Key Holder
Dollar General
08.2022 - 07.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Frontend TA
Walmart
08.2017 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Seabreeze Highschool
Ormond Beach, FL05.2022
Skills
- Customer service
- Time management
- Attention to detail
- Leadership qualities
- Customer interaction
- Cash handling
- Customer engagement
- Flexible schedule
- Oral communication
Timeline
Woman’s Associate
Marshalls
09.2024 - Current
Key Holder
Dollar General
08.2022 - 07.2023
Frontend TA
Walmart
08.2017 - 08.2022
High School Diploma -
Seabreeze Highschool
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