Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Devyn Cardona

Fort Worth,TX

Summary

With a proven track record at Clearfork Academy, I excel in strategic planning and leadership, significantly enhancing operational efficiency and client satisfaction. Expert in risk mitigation and KPI tracking, my approach has consistently exceeded performance goals. Skilled in Alleva EHR and adept at fostering team collaboration, I drive success through innovation and effective resource allocation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director of Operations

Clearfork Academy
Fort Worth, TX
09.2024 - Current
  • Delegated work to staff, setting priorities and goals.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Established operational guidelines and identified opportunities for improvement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Organized and oversaw work schedules of departmental managers.
  • Ensured residential treatment center staffing met census demands.
  • Coordinated with clinicians to design efficient clinical schedules.
  • Utilized de-escalation strategies to maintain a calm and productive work environment.
  • Achieved and exceeded key performance indicators.

Shift Manager

Clearfork Academy
Fort Worth, TX
08.2023 - 09.2024
  • Ensured client schedules were adhered to within the RTC.
  • Coordinated staffing to align with client needs and utilize staff strengths effectively.
  • Managed and resolved conflicts in the milieu, ensuring a calm and secure atmosphere.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Helped employees accomplish tasks during peak periods.
  • Upheld company standards and compliance requirements for operations.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Communicated with other shift managers to facilitate continuum of customer service.

Behavior Health Technician

Clearfork Academy
Fort Worth, TX
02.2023 - 08.2023
  • Provided crisis intervention services as needed during times of distress or agitation.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Assessed safety risks in the environment and took appropriate actions when necessary.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Administered medications as prescribed, ensuring adherence to treatment protocols.
  • Conducted individual counseling sessions to help clients manage their emotions better.
  • Provided direct care and support to individuals with mental health issues in a residential setting.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Ensured a safe and secure environment for patients, adhering to facility safety protocols.
  • Facilitated group therapy sessions for clients dealing with a variety of mental health disorders.
  • Supported patients in developing life skills and independence through targeted interventions.
  • Monitored clients' physical and emotional wellbeing.

Production Supervisor

Cardona Foods Inc
Fort Worth, TX
06.2015 - 02.2023
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Established and updated production schedules to meet changing demands.
  • Reduced financial discrepancies by verifying accounting statements.
  • Created spreadsheets to analyze and summarize incoming cash receipts for CEO, CFO and other executives.
  • Matched orders with invoices and recorded required information.
  • Maintained accurate records of all account receivable activities for audit purposes.
  • Received and recorded cash, checks and transfers.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.
  • Prepared monthly reports summarizing account activity including aging analysis and outstanding balance summaries.
  • Identified opportunities to reduce cost and improve productivity.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Resolved customer complaints related to product quality or delivery issues.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Operated forklifts to fill or empty overhead spaces.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.

Contract Event Server

Tim Love Catering
Fort Worth, TX
09.2021 - 06.2022
  • Provided support with setup and breakdown tasks such as moving furniture or equipment around the venue space.
  • Assisted in prepping food items for buffet-style service.
  • Adhered to sanitation and safety policies, protecting establishment, and patrons.
  • Stocked server areas with supplies before, during and after shifts.
  • Stocked service stations with ice, napkins and straws.
  • Used clear communication to relay food and drink orders to kitchen staff.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Kept track of inventory of all supplies used throughout an event.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
  • Communicated effectively with other staff members to ensure smooth operation of events.
  • Served food and beverages to customers.
  • Assisted in loading and unloading deliveries from vendors into the facility storage areas.

Education

Some College (No Degree) -

Tarrant County College
Fort Worth, TX

Skills

  • Strategic planning and execution
  • Leadership training
  • Capital spending
  • Business management
  • Resource allocation
  • Cost control
  • Risk mitigation
  • Operations oversight
  • KPI tracking
  • Equipment monitoring
  • Alleva EHR
  • Hatch Compliance
  • Handle with care, instructor
  • Equipment operation

Certification

  • ISSA Personal trainer
  • Handle with care Instructor

References

References available upon request.

Timeline

Director of Operations

Clearfork Academy
09.2024 - Current

Shift Manager

Clearfork Academy
08.2023 - 09.2024

Behavior Health Technician

Clearfork Academy
02.2023 - 08.2023

Contract Event Server

Tim Love Catering
09.2021 - 06.2022

Production Supervisor

Cardona Foods Inc
06.2015 - 02.2023

Some College (No Degree) -

Tarrant County College

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Devyn Cardona