Team Leader skilled in addressing guest concerns and supporting team efficiency. Committed to maintaining high standards of service and cleanliness, ready to leverage expertise to enhance guest satisfaction and operational effectiveness.
Overview
8
8
years of professional experience
Work History
Food and Beverage Team Leader
Marriott Ocean Pointe
03.2022 - Current
Assisted in training new team members on food safety and service standards
Supported daily operations by restocking supplies and maintaining cleanliness
Collaborated with team to ensure timely service during peak hours
Monitored inventory levels and communicated needs to management
Prepared and served beverages following company recipes and guidelines
Participated in staff meetings, contributing ideas for process improvements
Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty
Office Assistant
NexGen Surveying
01.2021 - 02.2022
Assisted in every day office activities
Proficient in Track Flow, opened files and looked over property surveys to ensure completion with no imperfection or encroachments
Maintained a fast work flow
Worked very well in team settings
Received and answered emails from clients with questions regarding quotes, turn around times, and pricing
Barista
Marriott Resort and Spa
12.2017 - 07.2019
Prepared high-quality espresso-based beverages, ensuring consistency and flavor integrity
Managed inventory levels, minimizing waste through effective stock rotation practices
Trained new baristas on equipment operation and beverage preparation techniques
Maintained cleanliness and organization of workstations, adhering to health and safety standards
Collaborated with management to implement seasonal menu changes, enhancing guest experience
Maintained a cash drawer of 500$ daily
Pleasantly interacted with customers during hectic periods to promote fun, positive environment