Sales Supervisor
DSW, Designer Shoe Warehouse
Hamden, CT
03.2020 - 04.2022
- Managed sales team of up to 20, setting performance goals and strategies for attaining objectives.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Collaborated with management and made strategy recommendations based on insights into sales operations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Assisted customers in store and over the phone with problems and concerns with positive results.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.