Devyn Owens
Ogden,UT
Summary
Reliable and enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
5
5
years of professional experience
Work History
Direct Care Staff Member
KT&T Ventures
02.2024 - 07.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Remained alert to problems or health issues of clients and competently responded.
- Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
- Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Guided patients toward achieving personal goals by offering emotional support, encouragement, and practical advice.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Advocated for patient rights, ensuring that their voices were heard and respected within the care environment.
CSR
IRS
05.2023 - 10.2023
- Manager: Cindy Taylor
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Crew Member
Wendy's
05.2021 - 02.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Ride Attendant
Lagoon
03.2019 - 08.2019
- Seasonal summer job.
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Contributed to a friendly workplace culture by fostering positive relationships with coworkers and displaying excellent teamwork skills.
- Managed daily ride operations, including queue management and rider height verification for safety compliance.
- Exceeded guest expectations by providing timely, accurate information regarding ride wait times and park attractions.
- Enhanced customer satisfaction by ensuring the safety and proper functioning of all ride equipment.
- Conducted regular safety checks on all rides, maintaining strict adherence to company policies and industry standards.
- Consistently followed established procedures regarding emergency situations, ensuring the safety and well-being of all park guests.
- Collaborated with maintenance teams to address any mechanical issues promptly, minimizing downtime for attractions.
- Supported park-wide events such as parades or entertainment shows by directing guests or providing assistance as needed.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Monitored passengers and ride operations and enforced safety regulations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
GED -
Two Rivers High School
Ogden, UT05.2022
Skills
- Problem Solving
- Customer Service
- Time Management
- Active Listening
- Organization
- Adaptability
- Attention to Detail
- Critical Thinking
- Client-centered approach
- Social skills
- Daily living activities
- Medication monitoring
- Compassionate Care
- Professional boundaries
- Housekeeping
- Social Skills Development
- Emotional Support
- Meal Preparation
- CPR Certified
- Family engagement
- Nutrition monitoring
- Policy compliance
- Disability Awareness
- Food shopping
- Compassionate Caregiving
- First aid and safety
- Direct Patient Care
- Teamwork and Collaboration
- Fast Learner
- Multitasking
- Reliability
- Clear Communication
- Attentive to People
- Ability to Lift
- Relationship Building
- Meal Planning and Preparation
Timeline
Direct Care Staff Member
KT&T Ventures
02.2024 - 07.2024
CSR
IRS
05.2023 - 10.2023
Crew Member
Wendy's
05.2021 - 02.2022
Ride Attendant
Lagoon
03.2019 - 08.2019
GED -
Two Rivers High School
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