Summary
Overview
Work History
Education
Skills
Timeline
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Devyn Pelkey

Ocoee,FL

Summary

Proactive Flight Attendant and Team Captain with extensive experience in customer service, safety procedures, and emergency protocols. Known for maintaining a positive attitude amidst challenges and consistently achieving high performance ratings. Expertise in FAA regulations, first aid, and enhancing passenger satisfaction through personalized interactions.

Overview

12
12
years of professional experience

Work History

Flight Attendant

Frontier Airlines
03.2019 - Current
  • Demonstrates flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintains a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handles medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhances passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Contributes to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Increases customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Maintains clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
  • Participates in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Team Captain

Universal Orlando Resorts
06.2013 - 02.2021
  • Planned daily rotations to optimize attraction flow and maximize team productivity
  • Managed daily budget to ensure effective allocation of company funds
  • Maintained a positive and communicative atmosphere for both my team and adjacent attractions
  • Aided in boosting efficiency by lending a helping hand wherever it was needed
  • Helped facilitate safe evacuation of guests during attraction malfunctions
  • Collaborated with various departments to enhance park aesthetics and ensure guest satisfaction
  • Cleaned biohazards when needed
  • Provided assistance in resolving guest issues, enhancing their overall park experience
  • Excelled in various roles including attractions attendant, trainer, relief/status lead, and team captain during tenure at Universal.

Cashier

Kmart, Sears Holding
11.2012 - 06.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

High School Diploma -

Mount Dora High School
Mount Dora, FL
05.2013

Skills

  • Safety Procedures
  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Emergency Procedures
  • FAA Regulations
  • Reliability and punctuality
  • Hospitality service expertise
  • Professional Appearance

Timeline

Flight Attendant

Frontier Airlines
03.2019 - Current

Team Captain

Universal Orlando Resorts
06.2013 - 02.2021

Cashier

Kmart, Sears Holding
11.2012 - 06.2013

High School Diploma -

Mount Dora High School

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Devyn Pelkey