Devyn Sauers
Indianapolis,IN
Summary
Dynamic Area Customer Service Manager at Meijer with exceptional communication and strong leadership skills. Proven track record in enhancing team productivity through effective training and support. Demonstrated financial acumen by developing metrics-driven performance monitoring, leading to improved customer satisfaction and operational efficiency. Committed to fostering positive customer relationships and brand representation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Customer Service Manager
Meijer
06.2024 - Current
- Supervising a team of a team of 5 direct reports along with approximately 80 indirect reports between managing the front end service, gas station, and curbside delivery process.
- I write schedules for all employees as well as the hiring, onboarding and training off all new hires designated for the service area.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
- Developed metrics-driven approach to monitor team performance and identify areas requiring additional focus or support.
Store Manager
Starbucks
01.2022 - 06.2024
- I had fiscal and operation responsibility for all things happening within the four walls of one Starbucks unit.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Established a strong community relationship via volunteer events as well as certain donation programs to progress the brand and the store's image and involvement in the community.
General Manager of Food Service
Arbys
01.2020 - 01.2022
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Education
High School Diploma -
Greenwood Community High School
Greenwood, IN05-2018
Skills
- Exceptional communication
- Team management
- Brand representation
- Financial acumen
- Strong leadership
- Customer engagement
- Customer relationship management
Certification
Servsafe Food Safety Manager Certification
Timeline
Area Customer Service Manager
Meijer
06.2024 - Current
Store Manager
Starbucks
01.2022 - 06.2024
General Manager of Food Service
Arbys
01.2020 - 01.2022
High School Diploma -
Greenwood Community High School
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