Devyn Stephens
Millersburg,PA
Summary
Dynamic Sales Support Specialist with a proven track record at Marco Promotional Products, excelling in customer relationship management and conflict resolution. Enhanced sales performance through effective collaboration and timely support, while maintaining meticulous CRM records. Recognized for exceptional communication skills and a commitment to customer satisfaction, driving repeat business and loyalty.
Overview
5
5
years of professional experience
Work History
Sales Support Specialist
Marco Promotional Products
08.2023 - Current
- Assisted customers with sales inquiries regarding inventory and shipping questions.
- Managed customer accounts, addressing inquiries and resolving service issues.
- Prepared and presented sales reports and customer profiles to upper management.
- Coordinated resources to handle special client requests efficiently.
- Expedited product delivery times through collaboration with supply chain partners.
- Collaborated with vendor development to resolve issues impacting sales activities.
- Boosted sales performance by providing timely support to the sales team.
- Maintained accurate records in CRM systems to improve order processing efficiency.
Customer Service Representative
Marco Promotional Products
01.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Customer Service Representative
Planet Fitness
06.2021 - 01.2022
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Education
General Studies
Louisiana State University
Baton Rouge, LA05.2023
Skills
- Customer relationship management
- Sales strategy development
- Customer needs assessment
- CRM software proficiency
- Customer order management
- Cross-selling techniques
- Complaint resolution
- Microsoft office expertise
- Stock management
- Point of sale operation
- Processing payments
- Cash handling
- Opening and closing procedures
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Task prioritization
- Self motivation
- Sales presentations
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
- Written communication
- Professional demeanor
- Problem-solving aptitude
- Cold calling
- Consultative selling
- CRM software
Timeline
Sales Support Specialist
Marco Promotional Products
08.2023 - Current
Customer Service Representative
Planet Fitness
06.2021 - 01.2022
Customer Service Representative
Marco Promotional Products
01.2021 - 05.2023
General Studies
Louisiana State University
Similar Profiles
Jeffrey AndersonJeffrey Anderson
Account Manager at Gallagher Promotional ProductsAccount Manager at Gallagher Promotional Products
Billy ParsonsBilly Parsons
Business Owner at Village Printing & Promotional ProductsBusiness Owner at Village Printing & Promotional Products
Paris SpainParis Spain
Warehouse Assistant at Hit Promotional ProductsWarehouse Assistant at Hit Promotional Products
James SteinmeierJames Steinmeier
Shipping Manager at MI Windows And DoorsShipping Manager at MI Windows And Doors
Carly OldhamCarly Oldham
Certified Legal Intern at Dauphin County District Attorney's OfficeCertified Legal Intern at Dauphin County District Attorney's Office