Devyn Wetherbee

Work History

Personal Nanny

Many Different Families

01.2012 - Current

Ensured safety of children in various settings, including at home, during transportation, and on outings.
Developed strong relationships with families, providing support and guidance through various stages of their children''s lives.
Created fun learning opportunities through interactive games and hands-on experiences, fostering intellectual curiosity in children.
Assisted in the coordination and management of family schedules, ensuring timely arrival at events and appointments while prioritizing the best interests of the child.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Taught children everyday skills and language.
Facilitated relationships with children and parents by developing caring and structured home environments.
Involved children in caring for household pets and chores.
Promoted healthy habits through meal preparation and the encouragement of regular exercise for children.
Established trust with both parents and children by demonstrating reliability, professionalism, honesty, and empathy in all interactions.
Managed household tasks such as laundry and light cleaning to maintain an organized living space for families.
Supported families by adapting to their unique needs and schedules, ensuring smooth daily transitions.
Improved children's emotional well-being by providing nurturing care and a stable environment.
Collaborated with parents on setting achievable milestones for their child's development, tracking progress over time.
Organized daily routines that balanced educational activities, playtime, rest periods, and extracurricular commitments for optimal results.
Utilized creative problem-solving skills to address unexpected situations or emergencies effectively while maintaining composure under pressure.
Played games, worked on puzzles, and read books to young children.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Prepared healthy, age-appropriate snacks and meals.
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Led indoor and outdoor activities to entertain and occupy children.
Monitored children's play activities to verify safety.
Taught children basic life skills, manners and personal hygiene.
Assisted with light housekeeping duties as well as running errands.
Transported children to and from activities using personal or family vehicle.
Transported children to and from school, medical appointments, and extra-curricular activities.

Hostess/Server

Old Chicago Pizza

05.2022 - 07.2022

Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Seated patrons based on guest preferences and seating availability.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Backed up servers by checking on tables and retrieving items for guests.
Provided patrons with estimated waiting times during peak service hours.
Opened and closed seating sections according to volume of guests.
Delivered pick-up and curbside orders to guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Served tables
Created a warm and welcoming environment while serving customers
Properly put in orders and adjusted them to customer dietary needs or requests
Worked quickly and efficiently without jeopardizing quality of service or food
Input orders accurately into POS terminal, split bills and accepted payments.
Took initial drink orders and relayed information to wait or bar staff.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Baker

Battle Ground Sweet Shoppe

02.2021 - 07.2021

Produced consistently high-quality baked goods for customers.
Complied with health and safety codes to protect staff and customers.
Operated and maintained bakery equipment, including ovens and mixers.
Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Collaborated with team members to complete tasks and maintain smooth running of bakery.
Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Managed customer service operations, including taking orders and resolving complaints.
Increased production efficiency through effective time management and multitasking during busy periods.
Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Adjusted recipes based on available ingredients or dietary restrictions,
Created appealing displays to showcase products in bakery.
Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
Maintained cleanliness and organization in baking area, meeting health and safety standards.
Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.
Customized cake designs according to customer requests, increasing satisfaction and repeat business.
Increased customer satisfaction with friendly and efficient service.
Improved energy efficiency in bakery by optimizing equipment use and reducing unnecessary power consumption.
Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
Followed food safety standards when handling ingredients.
Operated ovens and bakery equipment to prepare products according to recipes.
Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Monitored temperatures of ovens, proof boxes and other equipment.
Decorated cakes, cupcakes and other pastries according to customer requests.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Prepared frostings and other toppings for cakes and pastries.
Replenished bakery items in display cases.
Replenished and rotated food items, following correct food cooling and storage procedures.
Managed display cases to verify freshness and attractiveness of products.
Determined baking times for various items.
Cut and shaped dough for pies, rolls and other pastries.

Cake Decorator

ColdStone Creamery

04.2020 - 08.2020

Designed specialty cakes for special events, birthdays, and graduations, as well as all stock cakes in our catalog
Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Kept work area safe and sanitized by washing utensils, tools, and countertops.
Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Packaged and priced each product according to company pricing procedures.
Decorated cakes using colorful icings and piping techniques.
Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
Prepared special creams and frostings for cakes and other dessert specialties.
Streamlined cake decoration process, reducing preparation time without compromising quality.
Enhanced visual appeal of baked goods by applying intricate icing designs.
Contributed to positive working environment by offering support and guidance to new team members.
Executed detailed and themed cake decorations to match specific needs of each event.
Ensured all decorated cakes met bakery's high standards for both appearance and taste.
Packaged finished products for sale.
Cleaned and maintained kitchen equipment.
Followed food safety standards when handling ingredients.
Decorated cakes, cupcakes and other pastries according to customer requests.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Replenished bakery items in display cases.

Customer Service Representative

Shop the 48

02.2018 - 08.2018

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Improved resolution time with effective problem-solving for customer complaints.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customized support strategies for high-priority clients to ensure their specific needs were met.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Managed timely and effective replacement of damaged or missing products.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Line Cook

Hilltop Cafe

01.2015 - 06.2016

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Prepared and cooked full course meals based on restaurant recipes and specifications.
Prepared food items such as meats, poultry, and fish for frying purposes.
Plated and presented all dishes to match established restaurant standards.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Checked food temperature regularly to verify proper cooking and safety.
Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Increased kitchen productivity by keeping tools organized for easy access when needed.
Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Boosted employee morale through positive attitude, willingness to assist others when needed.
Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Grilled meats and seafood to customer specifications.
Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.
Implemented system for quicker ingredient replenishment, keeping kitchen running smoothly during peak hours.
Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
Worked all stations as well as working in the expeditor role

Summary

Overview

Work History

Personal Nanny

Hostess/Server

Baker

Cake Decorator

Customer Service Representative

Line Cook

Education

No Degree - Baking And Pastry

High School Diploma -

Skills

Interests

Certification

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Timeline

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