Devyn Williams
Hawthorne,CA
Summary
Dynamic Digital Court Reporter with expertise in real-time transcription and record maintenance. Proficient in legal terminology and notary services, ensuring accuracy and compliance in all proceedings. Strong critical thinking and vendor management skills contribute to effective collaboration and continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Court Reporter
Esquire Deposition Solutions, LLC
Los Angeles, CA
08.2022 - Current
- Delivered real-time transcription services during litigation sessions utilizing specialized software.
- Maintained comprehensive records of all court proceedings in compliance with legal standards.
- Collaborated with attorneys to summarize witness testimonies and depositions for trial preparation.
- Attended continuing education courses to stay up-to-date on changes in laws or technology impacting the field.
- Assisted in the preparation of trial exhibits for presentation in court.
- Performed other duties assigned by superiors related to Notary work.
- Followed state laws regarding proper completion of notarial acts.
- Monitored expiration dates on customer IDs for accuracy and validity.
- Compiled and edited verbatim transcripts of legal hearings, depositions, trials, and other proceedings.
Customer Support Specialist
Augeo
Plymouth, MN
12.2019 - 11.2021
- Administered customer support by efficiently handling inquiries and swiftly resolving technical issues.
- Collaborated with different vendors to stay abreast of accurate company tracking and item detail management.
- Managed vendor relationships by providing top notch customer service for their requests and to their employees.
- Provided customer service by assisting with troubleshooting, login issues, and answering urgent inquiries.
- Managed high level administrative duties including company email correspondences, cross company international scheduling, and urgent billing requests.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Student Loans Collection Agent
Iqor
Plymouth, MN
01.2018 - 11.2019
- Facilitated payment programs that best fit the debtor according to collection regulations and guidelines.
- Analyzed credit collection regulations and laws to exercise best practices on behalf of the collection agency.
- Participated in training sessions related to new technologies used by the company's collections department.
- Performed all administrative duties in compliance with collection laws and regulations.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Assisted a high volume of individuals throughout the day via inbound and outbound calls.
Education
Some College (No Degree) - Business Management
Hennepin Technical College
Minneapolis, MNSkills
- Proficient in Microsoft Office (Word, Excel, Outlook, etc)
- Notary services
- Salesforce expertise
- Shorthand note writing
- Vendor management
- Typing speed is 45 to 50 WPM
- Strong attention to detail
- Legal terminology knowledge
- Audio editing and monitoring
- Critical thinking
- Troubleshooting
- Virtual meeting management
- NetSuite proficiency
- Adobe and Foxit software Competency
Certification
- American Association of Electronic Reporters and Transcribers CDR certification. Issued Nov 2022
- American Association of Electronic Reporters and Transcribers CER certification. Issued Jan 2023
Timeline
Digital Court Reporter
Esquire Deposition Solutions, LLC
08.2022 - Current
Customer Support Specialist
Augeo
12.2019 - 11.2021
Student Loans Collection Agent
Iqor
01.2018 - 11.2019
Some College (No Degree) - Business Management
Hennepin Technical College